Customer Ratings & Reviews

Great service and price does everything we need. Tech group very helpful ang knowledgeable showing us how to get the most from laptop

Not off to a great start. I've had this laptop a total of 53 days and the camera stopped working. I've tried updating drivers, force closing the camera, updating windows to no avail. Best buy support was no help and wanted to charge me for higher level of support (yeah, no thank you). My next stop is to contact HP. I'm not off to a strong start with this machine and for something that costs near $1200, I would expect more. I really wish there were fingerprint Identification/reader available. For any bio authentication, the only available option other than a PIN/PW is facial recognition which I am no longer able to use. Another problem that has creeped up is that my screen sometimes gets "stuck" in tablet mode. I've observed this happening when I close the lid to get out and about and upon next time launching my laptop, the screen is upside down. I've restarted and power cycled my machine but neither has worked. I even tried switching screen resolution which was a recommendation I found online - no dice. I essentially have to lock my screen in Landscape mode, which now defeats the purpose of having the 2-1/tablet mode. I've had HP products for a long time, mostly laptops. I have had my issues here and there, but this is by far the most disappointing. I am terribly disappointed with this purchase and unfortunately I am just outside of the return window! Maybe I received a bad batch, but at present I CANNOT not recommend this product.

This laptop was exactly what i was looking for it was in stock the pricing was great and so far has worked great.

I love it. So responsive and easy to use. Wish I would have bought it sooner.

They took great care of us. We wanted laptop and they suggested a great one. Helpful and kind

Great work laptop for electrical engineers, can do everything I need for daily tasks

I was told by multiple people that my choice of this laptop was spot on. The Bestbuy folks helped me decide. So BB did a great job

I was exceptionally happy with my Salesman, delivery and set up. I liked mine so well that I bought my wife the same HP computer.

This has everything that a college student needs for the next 4-7 years.

I love this computer. It is sleek, it works fast. I have no issues with it.

After just six months, the battery life is terrible. I get about 4-5 hours and that is it. When I fist got it, it would last 8-10 hours.

Work perfectly well. I like it. I will recommend it to someone

Everything works smoothly, I am so satisfied with my purchase.

review, inventory, setup, easy. service by the geek squad excellent. turn around time for completing purchase was great.

I've had several Envys and they've all been good purchases. No problems with this one either.

I purchased this laptop for my dtf machine. So far it has been great. I am more than satisfied.

I love this laptop. It has far more options than I realized, and it's been fun learning about all the new things on it.

This is a great value for a laptop of its size. Would buy another.

Excellent customer service. Love it and has made my life so easy.

Found it difficult moving to the new windows need more help with the right & left mouse.