Customer Ratings & Reviews
- Model:
- WT8400CW
- |
- SKU:
- 6573559
Customer reviews
Rating 4.6 out of 5 stars with 751 reviews
(751 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Tried to love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to love it - gets off balance a lot when spinning. Like most review state, water does not cover clothes when washing. Washer does not have a soak feature as I was informed by sales rep when purchasing. Detergent dispenser always filled with water even though appliance is level.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience with your LG washer model WT8400CW. For the balance issue during spinning, ensure the washer is level and that the load is evenly distributed. Regarding the water coverage, try adjusting the load size settings to match the amount of laundry. The detergent dispenser can remain filled with water if the washer is overfilled or if there’s a clog. If these suggestions don't resolve the issues, please send us a private message on our social media platform via @LGUSSupport. Our team will provide further troubleshooting and support to enhance your washing experience. We appreciate your patience and are here to assist. ^Sam
Rated 5 out of 5 stars
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for new generations to have this in your home.
I would recommend this to a friendRated 5 out of 5 stars
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good machine. Love all the features.
This review is from LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Matte Black
I would recommend this to a friendRated 5 out of 5 stars
LG IS BEST
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice good product, l love it to used this product
I would recommend this to a friendRated 5 out of 5 stars
New to LG appliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t have been an easier installation and operation of this top load washer and purchased the matching gas dryer.
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and perfect size for my king size of blanket.
I would recommend this to a friendRated 5 out of 5 stars
Best Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washing machine not sure why some had issues it but I haven’t had an issue yet.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grateful for the salesman and manager for their guidance with this choice.
I would recommend this to a friendRated 5 out of 5 stars
Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washing machines we have bought in years great remote app tells us everything we need to know
I would recommend this to a friendRated 5 out of 5 stars
LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the LG washer. The space is large enough. Love the look
I would recommend this to a friendRated 5 out of 5 stars
The best washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best LG washmachine ever, super fast washing .
I would recommend this to a friendRated 1 out of 5 stars
lemon model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash And nightmare ordered this lemon model and hot delivery on time , i started with very little load and in 2 minutes having error LE motor error , i contacted bestbuy immediately and told them to returned or refund as such it was in 15 day return policy they offered if i wanted to exchange with another, i was very disappointed and decided to go with samsung but unfortunately they cancelled my appointment without asking me and didn’t pickup LG lemon washer that was sitting in my house for two weeks, i try 20 thousand calls and finally was able to speak with Home service customer representative brittney and cynthia because those indian customer service representative know nothing and just waisted ny time for two weeks well i short home service was able to place appointment for just pickup LG and i didn’t want any other washer but just refund in my credit card and they picked up washer almost three weeks and more worse was my refund process because bestbuy isssue gift cards when i buy unfortunately i had to go store to solve my issue because call center was unable to respond
This review is from LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Matte Black
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your situation and the challenges you've faced with the delivery, error issues, and the refund process for your LG WT8400CB washer. It sounds like this has been a difficult experience, and we truly appreciate your patience in working through it.
To assist you further, we recommend reaching out to us directly through private message on Social Media @LGUSSupport, where we can review your case and help find a resolution. We want to ensure that this is addressed promptly and properly.
https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/6573546.p?skuId=6573546
We look forward to working with you to resolve this issue.
—Renzo
Rated 5 out of 5 stars
Beat machines on market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machines ever! Clothes smell so good! Electric bill is lower. Replaced my 15 year old front loader
I would recommend this to a friendRated 5 out of 5 stars
LG WASHER DRYER REVIEW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buying and delivery experience, The quality and operation have been excellent!!
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing! Bought this along with the dryer. Does a good job and offers several washing functions.
I would recommend this to a friendRated 5 out of 5 stars
Great washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking washer. Very happy with the remote app and functionality. Everything is working as designed.
I would recommend this to a friendRated 5 out of 5 stars
Great Washer and top brand
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer top notch from LG. It is a smart washer as well
I would recommend this to a friendRated 5 out of 5 stars
LG Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I will ever go back to a front load. Large tub, very efficient, clothes are clean.
This review is from LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Matte Black
I would recommend this to a friendRated 5 out of 5 stars
Great High Efficiency Top load washer by LG!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great High Efficiency Top load washer with Easy Unload by LG!
This review is from LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Matte Black
I would recommend this to a friendRated 2 out of 5 stars
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wash cycles default to hit and high spin and won't let change. Deep fill and single item loads make my breaker trip. The slanted lid is annoying because you can't sit anything on it to dry without it sliding off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Allison. Thanks for sharing your experience with the LG Washer (WT8400CW) model. We understand how important it is for your appliance to offer flexibility and convenience in everyday use.
If the wash cycles default to Hot water and High spin and won’t allow changes, one step you can try is resetting the control panel by unplugging the unit for 60 seconds and plugging it back in. This can help clear any temporary glitches. For Deep Fill and single-item loads, we recommend balancing the load with at least one or two additional items to prevent unbalanced spinning, which may cause power surges and trip the breaker. You can find more cycle customization tips and safety guidance here: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy






























