Customer Ratings & Reviews
- Model:
- i3520-5124BLK-PUS
- SKU:
- 6573731
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the responsive touchscreen, smooth performance, and ease of use as significant advantages. Many appreciate its affordability and lightweight design, making it suitable for portability. However, some users experienced challenges with the pre-installed operating system mode and the lack of a USB-C port. A few also noted that the laptop can get warm during use.
This summary was generated by AI based on customer reviews.
Faulty product and not able to return.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and within a week it stopped working. It froze right up- nothing worked to unfreeze it. Then the entire PC got so HOT it almost burned me. Unable to return to Best Buy as went over their 30 day return policy. They suggested contacting Dell directly which is NEXT to impossible I will NEVER shop Best Buy or Dell again.
No, I would not recommend this to a friendDon't buy open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an excellent open box and a notebook came with the previous username and password to log in and I can't use it. It also has signs of use. The geek squad did not do their job, they gave me a notebook without checking it and setting it up from the factory. I do not recommend buying an excellent open box, it is a scam. Best buy did not give me a solution, it is the last time I shop with them.
No, I would not recommend this to a friendWindows 11S
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish Dell and Best Buy articulated in boulder language that Windows 11 S doesn't allow non Microsoft apps to be downloaded.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello GaryT,
Thank you for taking the time to leave us your review. We are sorry to hear that you are not completely satisfied with your Dell Inspiron 15 Touch Screen Laptop due to the issues you are experiencing with the limitations of the laptop’s operating system. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
Windows 10/11 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10/11 in S mode.
Below I have provided a few steps to help you :
1. On your PC running Windows 10/11 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10/11 Home or Switch to Windows 10/11 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside the Microsoft Store.
If you continue to have problems after troubleshooting your laptop following the procedures outlined above, we would be happy to assist you in resolving the difficulties you are experiencing to your satisfaction. Please do not hesitate to contact Dell using the details below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Don’t worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is not worth it because it is expensive but its built quality is not good and I get a better laptop in this price
No, I would not recommend this to a friendGarbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give this laptop 0 stars I would. Bought for my wife to take on line classes. Anyways didn’t even use the laptop the first month since classes did not start. Now its time for the classes to begin and the thing will not charge. Avoid this laptop. Do yourself a favor and go with any other brand.
No, I would not recommend this to a friend- Cons mentioned:Port selection
I didn't like this laptop because it doesn't have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this laptop because it doesn't have an ethernet cable port.
No, I would not recommend this to a friend Worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience to buy online from bestbuy. I ordered two laptops and they wasted my three weeks and in the end cancelled my orders one by one. Very unpleasant, unethical, unprofessional period.
No, I would not recommend this to a friendNot working properly. Making lot of sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly. Making lot of sounds after two weeks.
No, I would not recommend this to a friendThe Worst laptop brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this laptop. It's the worst purchase I have made in my life. It's only been 3 weeks with this computer and I regret not returning it before the 15 days return period. It keeps freezing and the battery is draining too fast.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello SarahB,
Thank you for taking the time to us your review. We are sorry you are having issues with the battery performance and the display of your Dell Inspiron 15 Touch Screen Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers. We always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
Battery operating time varies depending on operating conditions and can significantly reduce under certain power-intensive conditions. Below I have provided steps with the full article that can help you improve the battery performance of your laptop.
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 11 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
Garbage #2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE someone Contact Saratoga Springs im bringing it back today and Want a new Laptop today July 20th 2024 this will be my forth trip the tablet for my wife sent the same day was also GARBAGE I have had to bring back and she actually got a new tablet that I paid for because was GARBAGE now probably 400 miles on my car and over a hundred dollars in gas all fir Nothing your mail order SUCKS
No, I would not recommend this to a friendBattery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery could be better. The life of it is going faster than it should.
No, I would not recommend this to a friendIncomplete work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was unable to restore from backup device. All that was done was a new folder with the data.
I would recommend this to a friendKeyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard doesn’t work good I want time again to go the store and check it
No, I would not recommend this to a friendbad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wont stay charged and i bought it this year 9 months ago
No, I would not recommend this to a friendNo
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it to replace a Lenovo that I purchased from Best Buy less than a year earlier. I had to return this one shortly after purchase because it had issues.
No, I would not recommend this to a friendUseless computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer locked on me only after 13 days. It was looking for a bitlocker number, which I do not have. The computer is useless. I could not return it because it was not working. I had to buy another computer, this time i brought a Mac air, no problems.
No, I would not recommend this to a friend- Cons mentioned:Hinge durability
GARBAGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage the screen cracked after 2 weeks of buying
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JeffreyJ,
We value your feedback and want to thank you for taking the time to leave a review of your Dell Inspiron 15 Touch Screen Laptop. We are sorry to hear that you are experiencing display issues with your product. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with Dell at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Like glass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen stopped working day after return date. Have had nothing but problem since. Would not recommend.
No, I would not recommend this to a friendStopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working suddenly after 8 months and not sure whats wrong with it. We dont recommend it to any one
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not turn on half the time and screen is very glitchy.
No, I would not recommend this to a friend