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Customer reviews

Rating 4.7 out of 5 stars with 964 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Inspiron laptop's overall performance, processor speed, and screen size. Many appreciate the exceptional battery life and the versatility of the responsive touchscreen. Some customers noted the weight and heat, while others mentioned the absence of a number pad. However, the ease of use and ample RAM are also well-received features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-964 of 964 reviews
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Pick a Different Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst laptop I have ever owned. I bought it a few months ago. It overheated easily and the fan was so loud that my roommate suggested it was faulty. I returned it in trade for the exact same laptop, only to suffer the same problem. When I turn it on, the fan is running instantly and is extremely loud. When I use it for more than fifteen minutes, the bottom turns into an inferno. When I restart it for updates, the laptop struggles to turn back on. It gets stuck on the "restarting" page and I have to force shut it down Every. Single. Time. No matter how long I wait, it will not reboot unless I force shut it down. Complete waste of money, wish I chose another laptop.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear KaraH,

      We value your feedback and want to thank you for taking the time to leave a review. We sincerely apologize for the heating issues encountered with the Dell Inspiron 16 2-in-1 Touch Laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
      We have noted the details of your statement and your feedback will be shared with our quality team for consideration in future improvements. We always strive to get better and reviews like yours are helping develop products our customers love.

      To assist you with the issues that you are experiencing with your system, I have provided troubleshooting steps with the full article.
      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H

      You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct

      If you continue to experience any issues or need further assistance, please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 3 out of 5 stars

    Not my type hitter not my type

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my type. Vivobook pro 15 is way better. Love anything else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experiences on this laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has caused me a lot of trouble and wasted a lot of my time. The first one I bought kept freezing and then resuming on its own, and this happened repeatedly on the first day, so I returned it to Best Buy for an exchange, which took a few hours. The second one only lasted 10 days, and more and more keys on the keyboard stopped working, so I returned it to Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WONT TURN ON

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally just opened a new unopened box- does not turn on . Tried everything it won’t power on

    No, I would not recommend this to a friend