Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$479.00

Customer reviews

Rating 4.6 out of 5 stars with 1355 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the 14" Chromebook, particularly its overall performance, portability, and battery life. Many appreciate its smooth and reliable operation, lightweight design, and long-lasting battery. Some customers have expressed concerns regarding the screen quality, storage capacity, heat dissipation, and compatibility with certain apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,355 reviews
  • Rated 3 out of 5 stars

    Chromebooks are limited

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fine for doing some stuff but to not be able to use Microsoft Office really hurts.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Free 1 year security

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift purchase for college student wanting a chromebook

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    no windows 11

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesnt have windows 11 it said it did but it doesnt

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheaply made not worth the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cheaply made. The keys stick and and you can hear them. it cost to much.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Very poor screen resolution

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the very poor screen resolution gives me headache every time I use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    REFURBISHED NOT NEW CHROMEBOOK!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t want or order a refurbished Chromebook. No where in the add says refurbished. It came in a cardboard box not factory sealed and definitely used. If you’re selling used devices you need to state that the device is used. I wouldn’t have bought this one at all. I would’ve bought Apple on Black Friday if I new this!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to return it but got sick and missed deadline. I have always loved my Chromebooks but not this one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. A bit on the heavy side but a great price for the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good in a pinch, but is occasionally slow and butters during video calls.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    Get what you pay for

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery runs extremely hot. Battery life is less than prior Chromebook. Screen resolution so-so. Grey keys are difficult to see at night.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work well with Pioneer DJ equipment, doesn’t work well with Apple devices, it’s okay for a beginner.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow processing time, but for the price it works find.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just a big phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited about the initial back to school low price, but I had to return this. It's not as described, it's effectively a glorified android phone. It only runs programs through the app store and was not helpful for my classes. I ended up buying an actual laptop instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very okay performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gets stuck even though chrome is the only app running

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time and energy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculously complex to even log in. To establish use for my children I had to create email accounts and go through my phone and email. Then Google blocked their accounts. I then had to appeal to open them. Every time they use the computer I have to be available

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    New Computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little harder to set up than other computers, had a hard time moving files

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay computer dont get your hopes up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not the best in my opinion but some people might like it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    chrome book

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good chromebook for the price but the camera stopped working

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend, very low processing power, can’t have too many tabs or download too many files. Not what I was expecting (but that is my fault for not understanding the product before buying!)

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Power Cord Problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with an incorrectly matched power cord. It doesn't charge the laptop. I bought a second laptop at the same time and am using one power cord to charge both laptops intermittently. It's very inconvenient!

    I would recommend this to a friend