Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$479.00

Customer reviews

Rating 4.6 out of 5 stars with 1357 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the 14" Chromebook, particularly its overall performance, portability, and battery life. Many appreciate its smooth and reliable operation, lightweight design, and long-lasting battery. Some customers have expressed concerns regarding the screen quality, storage capacity, heat dissipation, and compatibility with certain apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,357 reviews
  • Rated 2 out of 5 stars

    Not a laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend, very low processing power, can’t have too many tabs or download too many files. Not what I was expecting (but that is my fault for not understanding the product before buying!)

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Power Cord Problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with an incorrectly matched power cord. It doesn't charge the laptop. I bought a second laptop at the same time and am using one power cord to charge both laptops intermittently. It's very inconvenient!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    decent computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok, but didnt not meet my requirement. Be Blissful !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NO TOUCH SCREEN

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOUCH SCREEN NOT AVAILABLE. GOOGLE SEARCH INDICATED IT WOULD BE POSSIBLE. GEEK SQUAARD SAID NOT POSSIBLE. I RETURN IT.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ***HP Chromebook14a laptop Defect!***

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen ( display) is constantly flickering and color fades in and out, software issue or hardware defect. Horrible graphics and annoying. Best Buy should be offering to replace it at no cost!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not run very fast at all. Takes a long time to load things up

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Chromebook

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first chromebook computer and I would not buy again. It is not compatible with Windows software. Sharing screen on zoom calls is not sufficient.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Only buy on a discount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can snag it on a deal, it’s worth it just to have as a device to surf the net and watch videos and movies on, otherwise junk.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not recommended

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. I do not recommend . Ooooooooo

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    affordable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer is good for little projects and looks nice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not very impressed with the speed of this. It’s very slow to fill out forms very slow to catch up with the typing. I wish I would not have bought it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    lap top

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lap Top seems like nice machine but graphics aren’t that great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Display

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my 11 year old so I wasn't looking for the top of the line, but this computer has the absolute worst display that I have ever seen. It literally irritates my eyes. Needless to say, it sits in the corner unused. Do not purchase- you'll regret it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Just not good!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good! I have bought small chromebooks before. But this one is awful! It was cheaply built and gave weird messages that made no sense! I wish I had bought the Lenovo that was only a few dlars more!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't do more than one thing at a time

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this with the intention of using it for Zoom/YouTube, but it wasn't able to run both of those things at the same time.. defeating the whole purpose.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Display

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great laptop but you I’m a huge display guy. You get what you pay for so no complaints but the display is the only thing I don’t really like.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still have it received

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still havent received it. Change it to a store pick up on Christmas Eve still didn't get. It was told I have to be verified, so my kids woke app without their big gift on Christmas, and I'm still waiting on it supposed to be here tomorrow.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Slow and Weak

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can not handle online games, very slow and the screen colors were really funky. So I returned it and bought a real laptop, a 15.8" Lenovo IDEAPAD - which I love!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Received wrong item and no exchange or refund

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this product and 2 days later received the wrong item. I called customer service the lady who I spoke to, told me that she was going to send me the returns label so that I can return it on any UPS stores, and also verified which store had the right product available so that way I could stop by and pick it up. She told me that once the UPS store scanned the return label the store that I selected would received a notification for them to get my right product ready and once they had it ready they would send me an email to pick up in store. I did received an email but it was stating that they canceled everything and that they were not able to send me the right item( even though they messed up by sending it wrong the first time) and also told me that they weren't able to refund me either. I had to go another store to get my right item since it was a Christmas present for my kid and spend extra money on it. I'm really disappointed with this sotre. Never again will buy anything from them

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great, even for entry level

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these recently for entry level employees to do basic tasks. They feel like a phone OS and are very slow. In the future I'd spend an additional $100 and get something better.

    No, I would not recommend this to a friend