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Customer Ratings & Reviews

$899.99

Customer reviews

Rating 4.7 out of 5 stars with 2230 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 2,230 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has genuinely changed the way I play games. In the short time I’ve owned it I’ve probably completed 3 times as many games as opposed to the same time frame simply gaming on my PC.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Works great, feels great in your hands. Preferred over a steam deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great and has no problems with any games especially good graphics

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld I own since the Nintendo switch And it is worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Beware of Monitors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The handheld itself is very handy and nice for travel. It lasted about 2-3 hours on a full battery for me. I was playing games like 7 Days to Die for reference of strain to unit. My biggest issue came when I connected the handheld to my 4k 240hz monitor. It obviously couldn’t handle those specs which is understandable, but when I dropped the specs to be compatible with the handheld, it basically rendered my monitor useless. The amount of warped framing, scaling errors, and mutli-tasking the handheld was attempting to do caused it to basically crash any game I was playing. It could hardly run Windows in that mode. Not a deal breaker if you’re strictly using it for on the go, but keep that in mind in case you’re looking for an All-in-One solution like I was.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great on the go device. It has alot of power for what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is great! Customization is absolutely perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this thing!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like gaming on the go it's a no brainer. Lots of power in the tips of your fingers for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rog ally X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both versions of the Ally and the Ally X, while not a full upgrade, is still worthy of your time. Boots faster than the original, better battery, and the extra usb-c slot makes it easier for peripherals like the Vitire glasses. All in all worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Performance lacks but its decent for a handheld.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the build quality is fine im not sure what people are complaining about. If you want a hand held that will run emulators decently, older games on good settings this is fine. I wasnt expecting 4k on newer AAA titles, but im struggling getting 30 solid frames on newer games even after spending hours playing with system settings/ game settings. I’m not new to PC gaming whatsoever but i would much rather spend 200 on a Series S and carry that around for whatever game I want. Either that or spending a bit more on a more capable laptop.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerful handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Ton of power and customization options in terms of power use. Installed a 4 tb drive, partitioned half of it and threw bazzite on it for a steam deck UI experience. Super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Straight beast!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upset that I didn’t receive it on release day, especially since i preordered as soon as they went live, but thats a bestbuy issue. I must admit, it was worth the wait. I sold my legion go as soon as the X was announced. This was definitely an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like having my gaming PC on the go. So convenient for long flights

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to play and very good premium product overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my layovers, compact. Plays all the other platforms not just 1

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all my Aaa games with little to no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Incredible Handheld Gaming Platform!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic handheld gaming device! I use it when traveling to kill time on flights and sometimes in hotels. I know you can do a lot with this but for me just having a solid powerful device to play games on the is checks all the boxes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld so far, fast. Alittle tinkering on some games but theyve fixed previous issues with the first gen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Truck driver unwinds with gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a truck driver and wanted a quicker option to be able to unwind for like and hour or so versus setting up a laptop to do the same. Highly recommend getting this! This thing is just awesome plays a lot of titles!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worthy successor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. Though spec wise, improvements may not seem drastic, compared to the original ally, this is leaps and bounds ahead and worth the money. Unlike some other reviews, I'm happy to say i havent experienced any quality control issues.

    I would recommend this to a friend