Customer Ratings & Reviews
- Model:
- X1704ZA-I38512
- SKU:
- 6587795
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Vivobook 17" FHD Laptop for its overall performance, large screen size, and speed. Many are happy with the storage capacity and find it to be a light and portable laptop. However, some customers have expressed concerns about the keyboard illumination and battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen size
Large screen, good batter, battery good, HDMI bad.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On a work trip my laptop broke so I stopped into a Best Buy and got this one because of its large screen and relatively low price. Nice large screen. Solidly built. A little slow despite 8GB RAM. No monitor or power through it's USB C port so the only options are wireless (spotty from 10' away) and HDMI which worked for 6 months then quit. Battery life is better than expected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AwesomeLaptops,
Thank you for sharing your feedback on the ASUS Vivobook 17 and we apologize for the issues you've encountered. What you've experienced was not intentional.
To troubleshoot the slow performance and HDMI issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - External Display Connection Issues - https://www.asus.com/support/faq/1047158/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Pros mentioned:Overall performance
Learning the laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for an everyday laptop. I am learning how to use it. I use my tablet for browsing the internet and tv for youtube. I can't give an accurate review until i learn the things the laptop is capable of.
I would recommend this to a friend - Pros mentioned:Overall performance
Good value for Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a solid one! The only thing i would say misisng is keyboard backlit lights. Otherwise its a very good powerful machine.
I would recommend this to a friend Good Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just gave this to my husband for Christmas. So far it seems great. Very easy to set up!
I would recommend this to a friend- Pros mentioned:Overall performance
Asus vivobook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd vivobook. book been very good computetrs
I would recommend this to a friend need memory part numbers to expand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to know part numbers for memory expansion that Best Buy sells for this ASUS - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue.
I would recommend this to a friendComputer is slow and freezes a lot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if its the OS (windows 10) or hardware, but the laptop is very slow, you spend a lot of time watching the spinning circle, or worse just looking at frozen screen not knowing if it will start working or need to reboot system. Im very disappointed. I would recommend you look at other brands of laptops,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edna M,
We sincerely apologize for the system performance issues you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/