Customer Ratings & Reviews

Great customer service and great product for the price

I like that it scans multiple pages but I would have like it to scan double sided.

I had to return this printer. The screen is tiny, graphics on it are impossible to see, could not enter network information on the little bitty keyboard. It's a shame, as I loved the looks of the printer. Now have another brand with a normal size screen.

Prinrer was very slow and and awkward. Expected easy and efficient. Disappointed.

Had I known! Printer takes long time to print, difficult to install ink cartridges

ink ran out the first day of use. Buy backups if you plan to use it more than one day. Replacements cost almost as much as the printer. Buyer beware.

This is an awful product. It jumps offline sporadically and won't print. Scanning doesn't function. Worst of all, HP online support is useless. All they can off is to cycle the printer and my wi-fi modem on and off.

Very small screen makes navigation difficult to set up

I never got a chance to use it. Disappointed in Best Buy customer service. I brought it back unopend to exchange & upgrade to a different printer. Best manger said i couldn't return because it was over 14 days. I said: its unopened unused He said: i had to pay $50 to return it. But i want to get a different printer. He would not accommodate my request. I walked saying "i would never buy from BB again. I donated the HP printer to a friend in need.

Does not support printing from iPhone. HP customer service confirmed there is a compatibility issue with all HP printers and iPhone IOS 18 updates. No ETA on resolution to date. This is not an issue with printing from a Mac computer. Only iPhone.

Very difficult to set up for Wi-Fi. Previous HP printers were very easy to install and use. Customer support was co fusing as well. Spoke with 3 different support people and each one told me to do something different. The touch menu pad is small. This is my last HP.

Good printer when it’s connected to Wi Fi. Problem is it won’t stay connected. I tried everything HP support suggested but still wouldn’t stay connected! Retuned printer. Would NOT recommend!

The printer I bought was faulty. Geek Squad came out and confirmed. I bought a new one and Geek Squad did the new set up

The printer stopped working after one week. Had to return it after going through the set up trouble.

The touch display is too small for my fingers so it’s frustrating to use. The display lights stay on at all times which is annoying to say the least. The Ink program is a joke requiring you to sign up or you can’t use the printer. The ink for these machines is almost always a rip off. I only print 5-10 pages a month if that.

Lack of options, like custom resizing , I can’t choose the size I want my image to be, that is a huge option all my other hp printers have had

Printer very difficult to connect and stay connected to wifi.

I cant get my new IMAC to connect to this printer it also won’t connect yo my cell phone very frustrated and i can get anyone to come and help set it up

Very slow not up to the mark. Also gets stuck while in task

When my HP printer quit printing color I bought a 6500. After about 4 months it quit printing "cartridge failure." After changing cartridges and other tests I spent time chatting with an HP tech. When we could not resolve the problem he gave me a link to an HP service center 1100 miles away and terminated the chat. I cannot recommend this printer or HP service. Canon here I come!