Customer Ratings & Reviews
- Model:
- SD201
- |
- SKU:
- 6594062
Customer reviews
Rating 4.5 out of 5 stars with 196 reviews
(196 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Pickup 3-in-1 Steam Mop positively for its cleaning performance and ease of use. Many appreciate its lightweight design and adequate cord length, with some noting the effectiveness of the steam and quiet operation. The primary concern is the small water tank size.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
It’s alright
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay but it threw too much water. It’s not what I was expecting.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Heber,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark steam mop did not meet your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean.
Rated 3 out of 5 stars
Good for smaller spaces.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works ok, but unit is too small. Probably better for smaller spaces.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review for the Shark - Pickup 3-in-1.
We're glad to learn that the performance of the unit is good . We will certainly share your feedback with our relevant teams for consideration regarding the cleaning quality, suction performance, and the design of future products.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance, Cord length, Weight
Rated 5 out of 5 stars
Convenient and Compact Deep Cleaning
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic replacement for mopping providing deep cleaning of hard floors in a compact and lightweight package with no chemicals needed. I tend to put off mopping until I absolutely have to do it with all the hassles involved...it’s up there with collecting fall leaves in my list of things I do not enjoy doing. This has made cleaning my floors much more convenient and it does a fantastic job at that! Many steam cleaners may be on the larger side but this is very compact and lightweight making it both easy to use and easy to store. All you have to do to use it is fill a small canister with regular water (it holds about a pint glass-worth of water), snap it into place, and turn it on. That’s it. No chemicals needed since it uses steam. The operation is surprisingly quiet as well where you can hear it steaming the water and a little noise coming from the rotating scrubber but it doesn’t make much sound at all. Most importantly, it cleans very well where it removes sticky spots and stains with just a few passes and doesn’t require the manual scrubbing that you would have to do with a traditional mop. It also picks up debris as well so it’s not like you have to vacuum the floor first before starting the steam clean. It’s all built into one. I was concerned that it may leave excess moisture on my laminate wood floor but it’s not much at all and dries within a few minutes. It also comes with a very long cord (25 feet) so it’s easily able to clean my entire kitchen without the need to change outlets. I found that the canister was enough to clean about 50 square feet before needing to refill it. This is a great little, deep cleaning machine!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Steam, Weight
Rated 5 out of 5 stars
Great for cleaning your floors without chemicals
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark SteamPickup 3-in-1 Steam, Pick-Up & Sanitize Mop is a great tool for cleaning your floors without having to use harsh chemicals. The design of this steam mop is excellent. It is composed of mostly plastic, which I would say is a benefit because it makes it more lightweight and will be resistant to small drops in case it were to fall over. The front of the machine has lights that make dust and debris more visible. The brush roll is really nice. It does a great job at picking up dust and debris. It also does a great job at providing a deep scrub if you have a particularly dirty mess to clean up. The steam is also very effective, it seems to neutralize odor and sanitize everything. I got this mop because I have a dog who unfortunately regularly makes messes in my home, and I wanted something that both provided a deep clean and also avoided using harsh chemicals for my and my dog’s health. I really believe this mop accomplishes those goals. It’s really convenient not having to pre-sweep before I use it. Likewise, I especially appreciate that it is self-cleaning and anti-microbial. I believe the instructions say it still must be cleaned occasionally but it is much better than having to clean it after every use like a traditional steam mop may require. There is a tray that also needs to be emptied, but it’s easy to do and simple to use. Overall, this is a great product that will become part of my regular cleaning routine.
I would recommend this to a friend Rated 1 out of 5 stars
Mop vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unsure if it cleans the floor since there’s no separate container for the dirty water. Overall it vacuum well and steams good. The only downside is it doesn’t recommend putting in a cleaning solution.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your SD201. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working I dont like it Its a pain full Pleas do not make rhise no more
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Martha,
Thank you for taking the time to share your review of the SD201. We understand how frustrating it can be when a unit isn’t working as expected, and we’ll be more than happy to assist. Please reach out to our support team at 1‑855‑427‑5127, Monday to Friday 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, so we can take a closer look and help.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Its okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt pick up the dirty off the floor as i expected it too
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We genuinely regret that the pick-up performance of your Shark Steam Mop hasn't met your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Sad to return!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this but decided not to use it as my floors would be damaged. I read several reviews where people had damaged floors so I didn't want to take the risk! I wanted to love this!
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Stephanie,
Thank you for taking the time to leave a review.
We're so sorry to hear that you decided not to use your steam mop. We will absolutely share your feedback with the relevant teams for consideration on future products. This unit is designed for use on most hard floor surfaces. We recommend that you first test an isolated area of the surface to be cleaned and review the use and care instructions from your floor manufacturer. Surfaces/materials where the steam mop should not be used: Wax-polished furniture or floors, unsealed or unglazed ceramic floors, unsealed wooden and wax floors, and some unwaxed floors. In cases of surfaces treated with wax and some unwaxed floors, the sheen may be removed by heat or steam. Test an isolated area first to see if sheen is affected. Steam mops are ideal for laminate, bamboo, hardwood, marble, tile, and stone. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not a fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not meet our expectations was returned didn't clean the way we wanted it to
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for taking the time to write a review. We’re so disappointed to hear that the Shark Steam Mop didn’t meet your expectations and was returned. We understand how frustrating it can be when a product doesn’t deliver the cleaning performance you were hoping for. If you have any questions about our other models or need help finding a unit that better fits your cleaning needs, we’d be happy to assist with the hopes of restoring your trust in our brand. Please feel free to contact us at 1‑855‑427‑5127. Our team is available Monday–Friday, 9:00 a.m.–9:00 p.m. ET, and Saturday, 9:00 a.m.–6:00 p.m. ET.
Kind regards,
Shark Clean.
Rated 1 out of 5 stars
shark steam mop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience with this product. was not cleaning my floor the way they advertise and stop working in few uses
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Elice,
Thank you for sharing your feedback. We understand how disappointing it can be when a product doesn’t perform as expected and stops working after only a few uses. Your experience matters to us, and we’d like the opportunity to help. Please reach out to our customer support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). We can assist with troubleshooting or discuss options to make this right for you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Leaking water
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started leaking water after 3 months of use. Check the water container attachment and it looks good, it seems the leak is internal.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Sergio,
Thank you for sharing your experience with the Shark Pickup Steam Mop. We're sorry to hear that your unit began leaking after just a few months of use, and that the issue appears to be internal. That’s certainly not the level of reliability we aim to provide, and we understand how inconvenient this must be.
We’d like to take a closer look and assist you with a resolution. Please reach out to our team at 1-855-427-5127 so we can help determine the next best steps.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Not it shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what had hoped it would be. If I didn’t toss out the box I would return it, leaves my floor wet. I luv the shark brand but this one isn’t it
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Steam Mop did not meet your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Steam mop by
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Dec 8 2024. Used maybe 2 times per week lightly. By Feb. it stopped working. Very disappointed. While working it did a great job.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Alicia,
Thank you for sharing your experience. We understand how frustrating it must be for your Pickup Steam Mop to stop working after such light use. This isn’t the experience we want our customers to have. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We’ll be happy to assist you further.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Too narrow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really like this product too small for what I thought it was and it took a while for it to clean big areas.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback about the Shark Steam Mop. We’re sorry to hear that it didn’t meet your expectations in terms of size and efficiency for cleaning larger areas. We understand how important it is for a cleaning tool to fit your specific needs.
If you’re looking for a model designed to handle larger spaces more quickly, our customer service team would be happy to help you explore other options. Please don’t hesitate to contact us at 1-855-427-5127.
Your input is valuable, and we’ll share it with our product development team for future improvements.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Streaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mop leaves streaks across the floor and a dull finish. Not what we expected.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the situation you’ve described, it sounds like there’s a chance the Shark Steam Mop may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Just Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t love this product compared to the other steam mops. The mop sometimes leaks water.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi AHarvey,
Thank you for sharing your feedback about the Shark 3-in-1 Steam Mop. We’re sorry to hear that it hasn’t met your expectations compared to other steam mops and that you’ve experienced issues with water leaking. This isn’t the experience we want for our customers.
We’d like to help troubleshoot the leaking issue to ensure the mop is working properly. Sometimes adjusting the water tank placement or ensuring all seals are securely in place can help. Please don’t hesitate to reach out to our Customer Service team at 1-855-427-5127 for assistance.
Your satisfaction is important to us, and we appreciate the opportunity to improve your experience. Thank you for choosing Shark.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance, Steam
Rated 5 out of 5 stars
Truly an "All In One"
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love steam for cleaning the kitchen and bathroom and I love a wet suction vacuum for messes on hard floors. Here to fore, I have had two separate devices standing in the closet space in the corner of the kitchen. Now, I have a single unit that does both jobs -- AND -- is easy to clean! Out of the box assembly could not be easier. Take off a few pieces of tape, put the handle into the top of the unit until you hear a click and you are ready to add water and start cleaning up whatever mess you might have. There are 3 power settings allowing you to match the machine to the task at hand. Also, the "head lights" are very powerful and actually seem to be aimed downward so you can see the floor clearly just ahead of the cleaning action. Oh, and yes this is a steam cleaner and it produces tons! The swivel handle makes for very effortless navigation. The collection unit is also simple. The roller just "flicks" the debris into a small hopper located just behind - kind of like those old push brooms they use in restaurants. The difference here is it is designed to handle wet material. My old wet vac worked very well but with tubes and large collection containers with an overflow sensor, cleanup was horrible. With the Shark SteamPickup 3-in-one clean up is easy. The only minor trade off is that the capacity is somewhat limited. Still I found it quite sufficient to clean my kitchen floor without emptying. Then literally squeeze the release buttons, pull on the tab attached to the roller and the parts present themselves for easy cleaning. Once you have finished the job and cleaned the floor, you can stand the unit on the included stand. The roller can be dried on the stand too with a handy mounting point.
I would recommend this to a friend Rated 1 out of 5 stars
I will never buy from best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy from Best Buy again as of the return window is two weeks! Although shark did a great job fixing the problem. This steamer is great for smaller houses the one star is for Best Buy customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first, the product was working fine. After a week or so, it started leaking water. It leaves big water marks everywhere.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your SD201 started to leak after a short time of use. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
- Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Rated 5 out of 5 stars
Versatile Steam Mop!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Living with 2 children and 3 dogs in a house with wood floors and tile everywhere can build up quite a bit of dirt and grime over time. Traditional mopping is tedious and at times to me seems like I’m just pushing dirty water around. I’ve tried steam mops before but the pads after a few uses get grimy and dirty and are impossible to really get clean afterwards. So, when I saw the Shark SteamPickup 3-1 Steam, Pick Up, and Sanitize mop with a roller that cleans itself AND picks up debris, I knew I had to have it! Goodbye days of grimy steam pads that need constant replacing! Can the roller really clean itself during use and still clean your floors well, let’s find out! Initial setup was seamless and easy and took less than a few minutes. The Steam mop doesn’t use any type of cleaner, so you just fill the jug up with water and off you go! There are 2 different modes depending on how deep of a clean you want. The steam starts to appear after about 15-20 seconds of being turned on. The nice thing about this steam mop is that it separates wet and dry into two different compartments, so you don’t necessarily have to vacuum before you use it. I was pleasantly surprised by how effective this was because with other steam mops in the past I’ve always had to do a pre vacuum to make sure the mop isn’t pushing around a bunch of dog hair and debris! The mop itself is lightweight and rolls well and the steam is produced at a steady rate to do larger areas rather quickly. It’s worth mentioning you can use this steam mop on any type of sealed floor. We have hardwood in the main living areas and tile in the bathrooms and it cleans both seamlessly! Once you’re done with the mop you lift the tray up and there’s the wet and dry compartments that you can empty separately. The roller itself can be removed and rinsed out after use and I was again very surprised to see that after a lot of heavy cleaning it didn’t appear to be dirty or grimy. The one gripe I do have is with the size of the water compartment that the mop picks up while mopping. It fills up fairly quickly with dirty water and if you have a large area you’re cleaning you have to empty it before you’re completely done cleaning to finish the job. But it’s a small price to pay for not having to buy multiple steam pads to clean with! Overall, I am very happy with the job the Shark SteamPickup 3-1 steam mop does! With the self-cleaning roller you don’t have to worry about multiple steam pads and the ability to pick up debris while mopping makes this a versatile and very useful mop vacuum combo. If you’re looking for a steam mop, I highly recommend you check this one out, you won’t be disappointed.
I would recommend this to a friend








