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Customer Ratings & Reviews

$149.99

Customer reviews

Rating 3.8 out of 5 stars with 217 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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67%would recommend to a friend

Customers are saying

Customers commend the HydroDuo for its cleaning performance on small spills and ease of use, further highlighting its lightweight design. The built-in light and cordless feature are also appreciated, along with its surprisingly quiet operation. However, some customers have expressed concerns regarding its suction power, battery life, and capacity. A few customers also feel that the liquid compartment is a little small.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 217 reviews
  • Rated 5 out of 5 stars

    Great hardwood cleaner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it. Make sure you read instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and works great, comes with everything you need

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shark Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like it, returned. Didn't really pick up much and the water stayed on the ground

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Kimberly,

      Thank you for your feedback on the Shark HydroVac. We’re sorry to hear that it didn’t meet your expectations in terms of pickup performance and water recovery, and we understand why you chose to return it.

      Your comments are valuable and will be passed along to our product development team as we continue working to improve functionality and user experience. If you'd like to explore other options better suited to your floor cleaning needs, our Customer Service Team is here to help at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Not very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cannot pickup liquid very well and the compartment to store liquids is very small. Would not recomend tineco is better in my opinion. The slef cleaning also isnt very well.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Shark vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Best Buy Employee

    Rated 1 out of 5 stars

    Get the bissle one instead

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible pruduct i dont reccomend every buying this

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello RubenN. We’re sorry to hear the Hydro Duo didn’t meet your expectations. Your feedback is important and helps us improve our products. If you’d like, we can assist with troubleshooting or explore options to make this right. Please reach out to our support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET); so we can help. Kind regards, Shark Clean.

  • Best Buy Employee

    Rated 2 out of 5 stars

    Vacuum/ Mop

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water bottle kept popping out while using it..

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your HydroDuo. Please reach out to our team by phone at 1-855-427-5127, so we can look into this further.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned, probably good for someone without long hair and dogs without both fur and hair. Used once and it took longer to clean the roller than the time it took to vacuum. Didn't even get to use the wet part.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      We truly value your feedback! We're sorry to learn that your experience with the Shark HydroDuo WW201 wasn't satisfactory, leading to your return. We'll definitely pass on your insights to the appropriate teams for future improvements. We hope you'll consider trying our products again in the future!

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Good Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but I don’t like doesn’t have a light and doesn’t speaks

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Ranin,

      Thank you for sharing your feedback on the Shark HydroDuo Cordless Wet/Dry Hard Floor Cleaner. We're glad to hear that you like it overall, but we understand that the lack of a light and voice functionality didn’t meet your expectations.

      We truly appreciate your input and will pass your comments along to our product team for future consideration. If you have any questions or need assistance with your unit, feel free to reach out to us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Buyer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans but not powerful on picking up dirt and leaves streak when using mop

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your Shark. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

  • Best Buy Employee

    Rated 1 out of 5 stars

    WORSE THAN A HAND MOP

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having used the Tineco previously I had high expectations as I really like my Shark brand vacuums. this unit definitely disappointed me. It is basically just an electric mop that does not clean well at all. If you have pets and kids I would not recommend, spend the extra and get the Tineco or Bissell wet vac

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your HydroDuo with Dirt-Reveal Technology, Cordless wet & dry hard floor cleaner has disappointed you. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    no title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the effort i did not like the after use cleanup

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi There,
      Thank you for your review.
      We're sorry to hear you're not loving your Shark and please know that your feedback has been taken on board. If you'd like a member of our customer service team to look into this in more detail, please don't hesitate to give us a call on
      1-855-427-5127, we'd be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
      Kind Regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Shark Duo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt like it ,yes it sucked up stuff but pushed dush which I didnt like. I returned .

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Miranda,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your HydroDuo and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products, and we genuinely hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use, Noise level, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Cleans well but maybe not great for big jobs

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a huge fan of using my mop to clean my ceramic tile floors. You need a bucket of water, you have to frequently wring out the mop, not very convenient. So I was excited to try out the Shark HydroDuo. The HydroDuo is lightweight, easy to assemble, easy to use, and easy to maneuver. It has a pivoting head that makes it easy to get around obstacles, like toilets or furniture. The HydroDuo is surprisingly quiet. It’s quieter than a typical cordless vacuum cleaner, I would say it is maybe a bit louder than an electric toothbrush. The water/cleaning solution reservoir is easy to fill and the volume is ok (a bit less than 16 ounces total). This was enough to clean about 3 quarters of my ceramic tiled kitchen floor (about 154 square feet) before refilling, although I may have been able to do it all with one fill had I been more conservative with my spraying. It’s difficult to know how much water you need to spray to get the roller sufficiently saturated, so your mileage may vary. The HydroDuo actually cleaned the floor quite well and it also dried quickly. I was also impressed with the battery life for the HydroDuo. I was able to clean my kitchen, 2 bathrooms, and a hallway all without exhausting the battery. My major complaint with the HydroDuo is the small size of the dirty water reservoir. At around 4 ounces, the dirty water reservoir is significantly smaller than the water/cleaning solution reservoir (about 16 ounces). This means having to stop and empty the dirty water reservoir every few minutes. If you are cleaning far from a sink, you may want to keep a bucket nearby. This is a major problem with the Hydro Duo, I’m not sure why they didn’t design it with a dirty water reservoir closer in size to the clean water reservoir. It means that the HydroDuo might be better suited to smaller spot cleaning jobs rather than cleaning big floors all at once. The floor cleaning solution is also proprietary from Shark. The manual says to only use their solution, I don’t know whether there are any 3rd party alternatives. This is obviously not an issue with an ordinary mop, since you can use a wide selection of soaps and cleaning solutions. Overall, the Shark HydroDuo cleans my floors quite well and is easy to use, but it would be much more convenient to use if it had a bigger dirty water reservoir.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good solution for a quick job, battery mediocre

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up This cordless wet and dry hard floor cleaning system is lightweight and easy to use. It was easy to set up and even came with an instruction manual. I liked that I didn’t have to go online and download anything. Another helpful feature is that error message explanations are on top of the solution tank. Thus, you don’t have hunt for the manual should you encounter one. First Use My first use of the tool was on 4x4” tile. I first used the dry only cleaning on the floors to pick up hair and debris. Then I used the mop feature. While the floors glistened afterwards, the brush didn’t quite reach the grout lines. Overall, I thought it performed well and was convenient to use. Second Use My next use was on sealed hardwood floors. The dirt-reveal feature is eye opening. It definitely illuminates crumbs, dust, and pet hair. Even though we keep our house clean and vacuum often, the debris amount was surprising. Therefore, I decided to use dry only feature first. The tool picked up a lot of dirt. However, the battery drained quickly and I wasn’t able to complete this task. I put the cleaner into its docking station to recharge which took about 4 hours. Once fully charged, I wet mopped. I barely finished before the battery lost its charge. However, our floors looked amazing. Clean Up Shark made it easy to clean up after using the HydroDuo. It was easy to remove the nozzle cover, brush, and debris holder and then reassemble the pieces once they were dry. Overall It is easy to use. The Dirt Reveal Technology ensures you are reaching the right spots for a clean and shiny floor. I wish the battery lasted more than 30 minutes, but it is a really a good solution for a quick small job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the greatest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is not the greatest. It’s very poor at collecting animal hair, and does not clean nearly deep enough for the price point.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Derek,

      Thanks for sharing your review.

      We're sorry to know that your Shark HydroDuo Cleaner is not picking up the animal hair as it should; we understand how disappointing this can be. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Battery life, Suction power
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Nice, but not a steam mop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to be very clear that this is not a steam mop. If you are looking for a steam mop, you may want to move along and pick something different. Based on the description, I had expected this to be like a steam mop that also vacuums. Notice there is no reference to steam in the description, because there is no steam. This is more designed for "everyday messes", not clean all the floors in your home type cleaning. Features Cordless The cordless feature is great. It makes it very easy to move around and use this appliance to clean my floors. Vacuum You can use this as a vacuum only, but I was not impressed with the power or performance of the vacuum. It picked stuff up, but we have three cats. We vacuum daily and this vacuum could not handle a single day of cat life in one room in our home. I would not recommend using this if you have pets. Dirt-Reveal Technology This was pretty impressive. The light illuminates the floor in a way that you see every single speck of dirt, cat hair, popcorn kernels, and anything else the cats or kids have left behind. I became very aware of just how dirty my floor was. Loved this feature, but wish the appliance had a little more power to thoroughly pick up everything I saw illuminated. Cleaning it out The appliance comes apart easily to empty the debris. The charging base has a stand to let the roller dry after use. On-demand spray This is nice if you don't plan to use it to mop the whole house. If you do, keep in mind that you are literally pressing the button to make it spray and then rolling the dry roller across it to mop. This isn't really effective if you have much square footage. This might be great for quick clean-ups of a small mess or in a small apartment. It provides a little bit of power and more durability than a swifter mop. Concentrate It comes with a bottle of concentrate to add to the water. I have mixed feelings about using an actual cleaner on the floor. I prefer to just use steam. It seemed to work ok to clean the floors, but it's not my preference. I think this would work fine with just water if you prefer not to replace the concentrate, but just keep in mind there is no steam so you really need a cleaning product if you want your floors to actually be clean and not just look clean. The floors did dry quickly and were streak-free. I would expect a learning curve on deciding how much spray you really need to clean your floor. Battery After cleaning about half of one room, the battery was down a bar. I prefer more battery life, but again, this is designed to be used for smaller messes or spaces, and for that I think it meets the need. Do be prepared to plug in the charging base somewhere. Time/Ease The width of the vacuum was much smaller than the steam mop I typically use, so I was a little disappointed with how slow the process was for me. Just another reminder that it was built for a specific purpose so make sure your needs align with that purpose. The device does help with some efficiency as it kind of propels itself so you don't have to invest a ton of energy really pushing it for it to do it's job. Overall, I thought the product was ok. My needs were a little different than the features offered by this vacuum/mop. For the right person, I could very easily see how this could be a perfect choice especially at this price point but do read up on the description and features to ensure that this product offers you things that will meet your needs.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We really appreciate the very thorough and specific review. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Not useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product looks very styling and elegance but it did solve the purpose tired of rolling it over again and again

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review for the Shark - HydroDuo with Dirt-Reveal Technology, Cordless.
      We're so sorry to hear that you aren't happy with your Shark Hydro because of its performance of cleaning. We will absolutely share your feedback with our relevant teams for consideration on the design and the cleaning quality performance for future products.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Try another brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good. Kinda just licks the floor to be honest . Go big or go home. Try other brand

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for your review! We're truly sorry to hear that you're not satisfied with your Shark HydroDuo WW201. Your input is important to us, and we will definitely relay your comments to the right teams for future product development. If you require any support with your unit, please reach out to our team at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Not for me…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t seem to really do anything. Better off buying a ten dollar mop and bucket.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

  • Pros mentioned:
    Cleaning performance, Ease of use, Light
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Cleaning Job on Solid Surface Floors

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark HydroDuo delivers the goods on those cleaning jobs that I have had some troubles with before this amazing machine. It is easy to use and clean. Its design is the key to how well it cleans plus how easy it is to clean-up after you are done attacking the debris. My house is a new build and it is 80% porcelain tile and 20% carpet. The tile flooring had been my problem with water spots around sinks (I have 3 bathrooms plus the kitchen). The other bad area was coming in through the 8 foot sliding door from the backyard. One way or another little drops of water find their way to the floor and then dry up leaving those small outline spots. Also there was a kind of soft fuzz in the corners of every room that actually I didn’t quite see before this HydroDuo. The area in front of the refrigerator always seems to catch some spots of soda or mustard or ketchup and these get cleaned up too. The claim that the on-board light makes it easier to see the areas to clean is absolutely true. Also try this: Turn the lights off in the bathroom for example and run the HydroDuo, the light will make the debris easier to see than with the room light on – wow. I found out very quickly how to hit the button to spray the solution in an optimal way. I ended up using 1/3 of the tank to do my cleaning of the entire tile floor. I did fully charge the unit and I ended up with 2/3 charge left when I finished. The floors were sparkling and when I cleaned up the device I could see why it worked so well. There is a dust bin as well as a roller. The roller is the key. It is made of some microfiber material but also has many soft and tiny bristles integrated into the roller microfiber material. These bristles added the cleaning oomph needed that I have not seen in any other product. They are described as ‘gentle scrubbing bristles’. They did not harm my tile floor in any way. This device is better for wet or dry cleaning of solid surface floors, not carpet. The solution that came with the unit is a cleaner and also it provides a nice smell so that when done, my whole house had a fresh scent. I utilized the instruction guide on my first cleaning job. The guide will show you how to up the machine, charge it till the three lights are on, use the machine and ultimately to clean it up. Nicely written guide. The designers deserve a tip of the cap not just for a well designed machine, but also for making cleanup so simple. Following the guide, I had the machine looking like new in about 3 minutes. Note the parts are not dishwasher safe, so be careful on that point; you also are advised not to put the roller into a washing machine. The material on the roller only needed a good rinse in the sink to give up the accumulated debris. You also are provided a tool that helps squeeze water off the roller to help it to dry faster. I would give this HydraDuo ten stars if I could. It does come with a charging base-dock with brushroll and cleaning tool holders. It has a 3-year parts and labor warranty - great. I highly recommend it for your go-to cleaner for solid surface floors.

    I would recommend this to a friend