Customer Ratings & Reviews

I typically don't leave reviews, but I'm hoping to help save others from the constant headaches this brand new washer has caused us since it was installed professionally by Best Buy. We needed a new washer due to our previous washer's bearing failing around the 5-year mark. We found this LG with mostly decent reviews. The washer was delivered and installed and tested in an efficient and professional manner by Best Buy. The washer is on a flat, level surface (which is important to note for later), and I was able to do the first load of laundry without any notable issues prior to leaving town for vacation. After returning home and using the machine, we've had nothing but problems. Our previous washer with the worn- out bearings sounded like it was going to explode when it got to the spin cycle, and we were so glad to have this new LG installed to avoid hearing the loud knocking that would occur during spin cycles. However, a similar loud knocking sound happens during EVERY load of laundry's spin cycle without fail. Normal wash = loud knocking sound. AI wash = loud knocking sound. Quick wash = loud knocking sound. Heavy duty wash = loud knocking sound. You get the picture. Upon doing some research on this specific issue and actually coming across LG troubleshooting videos on YouTube addressing this very issue, I quickly realized this is a LG "smart washer" design flaw. There are SO many others out there who have experienced this same issue, and I wish I had found their feedback before purchasing this washer. LG's trouble shooting videos tell you that if you have too few items in the washer, it will go into an unbalanced mode, causing a loud knocking sound during the spin cycle. If you have too many items in the washer, it will go into an unbalanced mode causing a loud knocking sound during the spin cycle. If you have bulky items, it will go into an unbalanced mode causing a loud knocking sound during the spin cycle. If you have a mixture of heavy and light items, it will go into an unbalanced mode causing a loud knocking sound during the spin cycle. All of these combinations and many more leads to a loud knocking sound, and LG recommends you manually redistribute the laundry to help alleviate the issues. Who. Has. Time. To. Monitor. Their. Laundry. Cycles?! Shouldn't a so-called "smart washer" be able to wash loads of laundry without manual redistribution on every single load? Quick Wash cycles can take up to four-times longer due to the unbalanced issues that then prompt the washer to add more water and go through another cycle or two AGAIN and AGAIN. This is a total waste of water and resources, not to mention, a waste of the owner's time having to babysit each load of laundry. We have done all of the trouble shooting. This new washer: * is installed on a flat, level, sturdy surface. * is free from any foreign objects in the drum. * SHOULD be free from any issues with the machine's suspension and/or drum components (because it is new and was professionally installed and tested by the installers prior to their departure). Many of the reviewers and videos I've watched have shared that the only fix for them was purchasing another washing machine by a different brand. Many reviewers had multiple technician visits to no avail. We will be returning this washing machine. I've never in my entire life returned a washing machine, but this issue is exhausting and not worth the run-around of trying to troubleshoot issues that rest on LG and not the consumer. Please save yourself from being yet another reviewer coming her to express the same frustrations. Your blood pressure will thank you.

Love the washer jist gotta figure out how to fully utilize all the features

Glad I purchase this washer. Had washer for two week and loving that my husband jump right in and starting using the washer.

Excellent performance thus far. Works as advertised. WOuld highly recommend.

It washes pretty good. I dont really care for the app. There is no gental cycle. The AI cycle does well though.

All I can say is thank you LG for your amazing washer.

This items is easy to operate and works and cleans well.

The washing mashine is easy to use Unlike the other brand

Great washer !! great delivery experience !! There were many steps the delivery people had to climb bringing the dryer in, they did it expertly, and never complained about the amount of steps they had to go up !! It didn't take long for them to set it up, and they sure knew what they were doing. Highly recommend them !!

Lg is definitely the way to go with washers.. I feel they are the number one appliance.. Samsung, whirlpool ans GE are just junk .

This washer does not have a center agitator in it. It comes in handy when washing a quilt, comforter or large bedding. Cleans good on small or large loads but you still need to load it evenly inside the washer especially on the large loads.

Washer is working great very much pleased thank you BestBuy.

My wife not happy with it, she said it does not rinse wright

Beautiful looking. Large capacity and cleans very well.

Smart Technology is a great plus. Materials, more plastic, than older similar model. Hope it holds up.

To date the washer is working as advertised. The Best Buy installation team was quick and professional.

Good purchase! Ilike the low profile of the unit and that the drum is not too deep!

Big size enough to fit a size king blanket. Your clothes are not clean until you use this washer.

Great product for the price because it lets me know when there being in use via app.

Works great. Service was very good. Good value. Would recommend