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Customer reviews

Rating 4.5 out of 5 stars with 554 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the Predator Helios Neo 16S AI Gaming Laptop for its overall performance, sharp screen quality, and powerful processor. While praised for its portability and sleek design, some users have noted concerns regarding heat dissipation, battery life, and fan noise. Additionally, a few users feel that the Acer Predator software could use some improvements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 554 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a gaming laptop this is probably the most ideal for performance and price. I also use this laptop for work related and have not had a single problem. My only complaint would be the battery life but if gaming the battery will drain fairly fast depending on settings. As far as work related or school related the battery is fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Best Budget entry-level gaming computer right now

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good entry-level gaming computer great specs performs well stays cool the fan is louder than an airplane taking off so I had to return it and went with Lenovo Legion 5080 model which is more expensive but you pay for the price in longevity, build quality and durability and all specs overall, but if your looking for a budget this is the best bang for buck gaming PC that holds up with competition of the other brand names go with this one!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Black acreen (bsod) and freeze restarting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product, while having a beautiful display and steong gpu, absolutely loves to lock itself. Black screens where it wont turn them on yet the keyboard is lighting up like when it restarts. Often hangs itself like that where you have to force restart it. After closing a game or a few minutes in, will crash without a bsod and restart itself. It's decently weighty as well, so not exactly great for a laptop on the go but good if you travel snd plan to keep it set in specific places for extended periods of time. Not for college or always on the go per say. It has power and the fans can get loud. Max fan is around 6-7k which is like a roar. Multiple gaming profiles to set up auto-scenrio for apps, like gaming and having specific apps like Cod set beneath it. Battery life is terrible. Even with no games going, setting the energy saver mode with all its recs, maybe 3-4 hours for basic processes. They keyboard is nice and the predator app isnt bad. The keyboard gets really hot just from idiling around the asd keys and more so around l,p keys. Sound is decent, mostly loud when on startup due to the booting and logo unskippable cutscene.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Arrirn,
      Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the product did not meet your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Great Deal, Mid-Range Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get me wrong — this laptop is super powerful, and you don’t have to worry about whether it’ll run next-gen games. The price is insanely good (I got mine for $999). That said, performance-wise, it’s only around the level of an RTX 5060 Ti — which isn’t bad, but considering that a desktop 5060 Ti costs way less, it’s a bit disappointing. You can unlock undervolting to squeeze out a bit more performance and improve heat management, but it takes some tweaking and isn’t straightforward for everyone. Other downsides include the screen being locked at 240 Hz, the battery lasting around four hours or less depending on what you’re doing, and formatting? Forget it. The BIOS has VMD enabled — and the worst part? It’s hidden. You’ll need to go into the BIOS and press Ctrl + S to deactivate it. Fan and heat management could definitely be better out of the box, but honestly, you get what you pay for. As for the speakers… I could probably buy better ones on SHEIN or AliExpress. Overall, I’m not complaining — it’s been a great deal from the start, and I don’t plan on changing laptops for the next 5–8 years. Final score: 7/10.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Oled quality, Processor speed

    Rated 5 out of 5 stars

    Average Predator Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this laptop a few weeks. However, it has met all my expectations. The speed has been awesome; almost seamless. The display is great. I do wish it was slightly bigger but that is splitting hairs. I haven’t thoroughly tested the battery longevity, but so far haven’t seen any issues. Overall I have been very happy with this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Amazing performance and great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with this laptop. The performance is fast, the screen is clear and bright, and the battery lasts for many hours without any problems. It handles multitasking, browsing, and work applications smoothly. The build quality is solid and it looks premium. Definitely worth the price and I highly recommend it to anyone looking for a reliable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a direct replacement for a nightmare of a laptop. My previous Asus ROG Strix G17 was the worst laptop I've ever owned. Lock ups, freezes, spontaneous reboots, a $400 repair that didn't resolve the issue. That thing went in the trash the moment I pulled out the SSDs and RAM upgrades the day this Acer came home. There is occasionally a weird quirk where running on battery is kind of laggy, but I think it's due not switching between video cards properly or the power profile. Most of the time it's fine so I just let it run on battery now and then to condition it. It may not be the fastest for high frame rates in gaming, but it's been great for my web browsing, streaming, and 3D rendering for my printer. I don't "need" a gaming laptop, but I wanted the speed for future app/OS upgrades that inevitably slow things down and the backlit keyboard for working in the dark. This has been perfect for that, hasn't slowed down or had any of the issues I suffered through with the old laptop. I have a Macbook Pro from work, and I nearly got one of those to replace the Asus because it was so much better. I bought this Acer, and the screen is as good as the Mac IMO so I'm quite happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Swiss Army Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer. I'm not a huge gamer so the neutered video card doesn't bother me. As an overall work horse do all machine it does pretty well. OLED screen pops for entertainment and runs smooth as butter. If you want highest FPS this isn't it, but if you're ok with just good graphics and not excellent it fits the bill good in a portable package.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    good but could be better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5070TI under performs because of the intel processor heat. I was able to undervolt the cpu a bit giving the gpu a more stable boost. Screen is perfect. The acer app button needs a way of being disabled. its right in the middle of everything and to easy to press for something that is setup once and forget it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Battery life, Noise level

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very powerful laptop, great screen, and it's good for a student. The battery is the weakest point and it's kind of noisy, but I will recommend it for sure as a great, reliable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Solid gamine/productivity laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop before Christmas but only last week set it up. It’s a beautiful sleek gaming laptop that is lighter and much better performing than my current laptop. Seems very stable so far although I haven’t really had a chance to put it through serious testing.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Review of Ace Predator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son recently bought the Acer - Predator Neo 16S AI Gaming Laptop - 16" OLED 24OHz - Intel Core Ultra 9 - NVIDIA GeForce RTZ 5070Ti - 1TB - Obsidian Black. He likes it so far. The battery life is pretty bad and now e need to buy a fan because it overheats quickly, but otherwise he likes it,

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid laptop, no issues whatsoever and handles everything I throw at it. Screen is beautiful. Only thing that could have been better is the speakers, definitely recommend headphones instead.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit can handle any game thrown at it. The 5070ti graphics card and Ultra 9 275HX processor work well together to produce some of the best gaming I've ever done. The framerate for any game i've tried is very good also, even on max graphic settings, which pairs well with the OLED display. Hard to ignore this kind of performance for the cheaper price

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality

    Rated 5 out of 5 stars

    Few compromises

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it and currently testing this. Can’t beat price to performance. Max wattage is 115. Capped at 240Hz plugged or unplugged. Screen is glossy which I’m not a big fan of but man do the colors look good. It’s thinner than my previous laptop. I keep my laptops plugged so the battery life is not an issue for me.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 4 out of 5 stars

    Exactly what you would expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much exactly what you would expect for the price. Works as promised with all cons being incredibly minor and typical with laptop. I use it to play Star Citizen which is considered one of the hardest video games to run in the world. Runs fine for me at a easy 50-80 fps and looks very nice with the oled screen

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Love my new laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming at this review as a pretty casual consumer who uses this laptop mainly for indies, cozy games, and Fortnite- this thing is a beast. My old desktop doesn’t come close to this laptop’s performance and the screen is gorgeous. I only use it plugged in on a flat surface so I can’t really speak to battery life or even heat management, but I’ve never noticed super loud fans or it being hot to the touch. For the price, this thing is amazing and I have no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    High-End Gaming Laptop: A Value for Money, But..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This high-end gaming laptop offers an exceptional value for money. However, it is crucial to exercise caution when folding the laptop while it is powered on. I encountered an issue where the screen became blocked out upon folding it back open, causing the laptop’s fans to accelerate and generate excessive heat. Fortunately, this incident occurred only once, and I was able to turn off the laptop after it had drained its battery. It is possible that this was a temporary glitch, or perhaps it is advisable to avoid turning on the laptop when it has only 10% battery remaining.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance, Processor speed

    Rated 5 out of 5 stars

    Great Acer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, excellent screen, games run great abd look great. Perfect machine.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great laptop, I play lots of games on this and it is just fine. Has an oled screen and i have never seen color like this

    I would recommend this to a friend