Customer Ratings & Reviews

Thank you for the fantastic review, Ryun!

We are absolutely thrilled to hear how much you are enjoying the noise canceling on your WF-C710N earbuds! It’s wonderful to know that the Quick Attention Mode is making your listening experience more convenient.

Thank you for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi MayankV,

We are beyond pleased to hear that you think the sound quality of the WF-C710N earbuds is awesome! It's also great that you're finding the built-in voice assistance feature to be so useful. We design our audio products to offer both exceptional performance and smart convenience.

Thank you for your positive feedback and for choosing Sony!

Regards,
Dominick

Hi CDLMiguel,

It is most rewarding to hear that you are happy with the performance of the Sony WF-C710N headphones! We are thrilled that the audio reproduction meets your standards and that you recognize the excellent value of this model. Thank you for your 5-star review and for choosing Sony!

Best regards,
Dominick

Hi RonVS!
Thank you for sharing your experience with the WF-C710N earbuds! It brings us great joy to hear that you appreciate the sound quality and the impressive carrying distance.
Additionally, these headphones come with noise cancellation and touch controls for added convenience, enhancing your overall listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi DerikE,

That's wonderful to hear! We're thrilled you find the Sony WF-C710N Wireless Noise-Cancelling Headphones to be such a great purchase.

It sounds like you're really appreciating the blend of high quality, affordability, and the effective, adjustable noise cancellation we designed into them.

Thank you for choosing Sony and for your fantastic 5-star review! We're delighted you're enjoying your WF-C710N headphones!
DiegoV
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Hi DrTenor,


That's wonderful to hear! We are delighted that you are enjoying the excellent sound quality and superb noise cancellation of your WF-C710N Truly Wireless Noise-Canceling Earbuds.

These earbuds are designed to deliver a fantastic listening experience by blocking out distractions while keeping the sound crisp and clear, all at a great value.

Thank you for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, StokesEmpire!

We’re so glad you gave our WF-C710N earbuds a shot after your previous pair stopped working. It’s great to hear that the reviews led you to us and that the value is hitting the mark for you.

Welcome to the Sony family!

Best regards,
Gus, Sony Social Media Team

Thank you for your review, JorgeO!

We are so pleased to hear that you love your WF-C710N earbuds and that you find the sound amazing. It's also great to know you're happy with the price. We designed these earbuds to provide a great listening experience at an accessible value, so it's rewarding to hear we succeeded.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi AndrewH,

We couldn't be happier to hear that your WF-C710N headphones are performing so well for you, especially in a loud work environment!

It is fantastic to know that our noise-canceling technology is helping you stay focused and enjoy your audio, no matter how much noise is around you. We designed these to be a reliable daily companion, and hearing that they’ve become a must-buy for you is the best feedback we could ask for.

Thank you for trusting Sony to provide the soundtrack to your workday.

Regards,
Dominick

Hi JoshZ,

We are delighted to hear that your new earbuds are providing such an awesome experience! It is wonderful to know that you are enjoying the sound quality, lightweight design, and the seamless connectivity across your devices.

Thank you for trusting Sony.

Regards,
Dominick

Hi Ethan,

Thanks for the great feedback!

We're delighted to hear that the noise canceling works well and that you find the sound quality decent on your WF-C710N earbuds. We especially appreciate you noting that the whole package offers great value for the price!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi CynthiaH!
Thanks so much for sending in your feedback on the WF-C710N earbuds.
We are pleased to learn that your husband has been enjoying them while mowing the lawn and for other activities!

We hope he’s also enjoying the Digital Noise Canceling feature for when he needs peace and quiet, as well as the Ambient Sound Mode for when he needs to stay aware of his surroundings.

Thank you for choosing Sony!
Best regards,
Estefany

Hi StephanieS,

We’re glad you love the sound! To improve the fit and keep them secure, we recommend trying a different size of the included earbud tips for a tighter seal.

Thanks for choosing Sony.

Best regards,

Eliab

Hi EddieB!
We are really happy to hear that these WF-C710N have been a game changer for your gym sessions!

Thanks for choosing Sony!
Best regards,
Estefany

Hi JonathanA,

It makes us really happy to hear that your earbuds are working great for you! While we are glad you were able to resolve the initial connectivity with Windows, we are thrilled that you are now enjoying the performance and the value of your new product.

Thank you for trusting Sony.

Regards,
Dominick

Thank you so much for your great review of the WF-C700N, IsmaelC!

We are delighted to hear that you find these earbuds so comfortable and that they fit so well. We designed them with an ergonomic surface to conform to the shape of your ear, ensuring a secure and comfortable fit even during long listening sessions. It's wonderful to know that our design efforts have made a positive difference in your experience.

We appreciate you choosing Sony and sharing your feedback!

Best regards,
Gus, Sony Social Media Team

Thank you for sharing your detailed feedback, JYFei.

We are sorry to hear that the noise-canceling performance of your WF-C710N didn't meet your expectations in your specific environment. While our technology is designed to reduce low-frequency noise like machine humming, we understand how a partial cancellation can sometimes make other frequencies feel more noticeable.

To ensure you're getting the best results, we recommend using the Sony | Sound Connect app to check for firmware updates and using the Earbud Fitting Test to ensure a perfect seal, which is crucial for effective noise cancellation.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi KirkW,

We could not be more pleased to hear that you are finding your WF-C710N earbuds to be such an excellent addition to your daily routine!

It is fantastic to know that the outstanding sound quality is hitting the mark for you, especially at such a great value. We take great pride in delivering premium audio performance and a comfortable fit in a compact design, so we are glad to hear they are working out so well for you.

Thank you for choosing Sony and for being a valued part of the Sony family.

Regards,
Dominick

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred