Customer Ratings & Reviews

I havent needed to use this product yet but the peace of mind knowing that I have it is irreplaceable.

Just Right i needed a new laptop lightweight thin and easy to carry around

I buy Best Buy geek squad, accidental damage protection plans for almost all of my electronics. They have come in handy quite a few times, and the customer service is always top-notch.

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!

Great purchase will search for similar in the future

Representatives were very knowledgeable and helpful - walked me thru my options and were pleasant to work with

Purchasing this plan gives me peace of mind because I know I can get help from experts

It’s a good lap top as a beginner laptop. It allows my daughter to play Roblox, watchYouTube videos, and complete school work. For a cheaper laptop it works well.

Peace of mind when you think about it, you are not going to stress if something happens to your purchase.

This one is most definitely a no brainer folks! Suggested for necessity, not a sales gimmick. A freshman at college should be properly prepared for any curveballs life might throw at them. We were thrilled that is protection service was offered to us.

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

Versatile between laptop and tablet. Awesome touch screen.

Would rather have protection, then have an accident happen and not be covered.

Good service when it comes to electronics love the helpfulness

Good peace of mind knowing your taken care of nice people

The store employee at the Aiea location had explained everything out, perfectly clear! He had explained to me about the product I was purchasing and that I should add a 1 year warranty on it; just in case anything happens to my laptop

Necessary because is for my grandkid. He is 10 year old.

Great little labtop. It runs very fast on most applications. The battery life on it is great. I really like the 15.6 screen size. The touch screen on it works very well. It's got Bluetooth so it can pair up with different speakers that I have. Overall it's an awesome laptop

I needed the protection for my grandson. I don’t trust the internet.

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.