You're excited to buy a new laptop — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.
If you accidentally damage your computer while handling it, no need to worry, it's on us: Enjoy peace of mind knowing that you're covered if the unexpected happens.
No out-of-pocket costs for parts or labor: We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
If your hard drive stops working due to a covered failure, we'll repair it: We'll cover the cost of repairs. Does not include Data Recovery.
If your computer won’t turn on because of a power surge, count on us to make it right: You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
If your screen has bad pixels or a shadow image, consider it handled: If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the desktop computer was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.–9 p.m. CT) to transfer.
When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.–9 p.m. CT) to ask questions about your plan.
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Rated 5 out of 5 stars
Peace of mind is good. And it helps in a pinch!
At the time i bought this, i was in university and NEEDED a good laptop and couldnt afford to replace one if it failed, was damaged, or whatever.
Surprisingly enough, i ended up needing my warranty on my previous laptop. I somehow damaged the hinge through daily use in my courses. I took it to geek squad and they evaluated that, yes, my laptop was damaged and offered to repair it for free because i purchased the warranty.
It did take over 2 weeks for the repairs to even give me an update, though.
On the up side, that was because my device was "unrepairable" because the service center could not obtain the necessary parts from the manufacturer (HP in one instance, Lenovo in another). When i informed geek squad of this, they immediately refunded my original purchase amount (and the pro-rated amount for my warranty, bonus!) to a gift card labeled "store credit". I then proceeded to purchase a new laptop from their available stock with a new 2-year warranty.
All-in-all, it went pretty well considering i had to deal with a broken laptop and then no laptop for some time. Geek squad did everything they were allowed to do in order to make my life easier because i had purchased the warranty.
ALSO! PRO TIP! If you purchased your device recently and are still in the return period and want to purchase or change the Geek Squad Protection Plan, store employees at the checkout can do a "return exchange" and do that for you. Just make sure you have the device, box, accessories, and receipt with you in case they need it as proof. You wont have to give up your device - they only want to see it to ensure it wasnt broken.
If you like big screen laptops for work or to watch a video. this is the one. i love, love using this laptop. even playing some games in my free time. even nicer that i can use clipstudiopaint on here without lag or kicked out. i had been recommended by a friend over this laptop. want to study? this works. want to play? works with this too!
This laptop is very efficient, quick , doesn't stall. I use this daily for paying bills, writing docs, etc. The battery last several days with one full charge. Is also compatible with my samsung phone, mouse that was bought separately, beat headphones . This computer does it all. A great purchase!