Customer Ratings & Reviews

The plan he was referring to was this one. It's a protection plan, not a replacement plan. It's worth it to some customers more than others, if you look at it as just spending an extra $300~ then obviously you wouldn't think it was worth it. But when you look at all the benefits you get with the plan it justifies the price a lot better

Definitely worth the money in case anything ever goes wrong.

This is good to have incase of any accidents. I'd recommend this especially if you want to protect yourself from having to upgrade a device prematurely.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

Be Careful guys, Ever since the brought this Total Tech, or what ever they call it now, when you buy something, they try to push is Total Tech thing instead of their regular warranty. Regular warranty in my case was a 3year warranty for a laptop and the total Tech program is only for one year at 179.99+Tax. Almost double of what the 3yr is alone. You'll pay almost double the price. 3yr warranty price totally worth it IMO.

How are you not going to purchase this protection plan?! With expensive purchases comes the potential for expensive accidents. Thankfully I can rest easy bringing my $3k laptop to coffee shops, class, social gatherings, and just about anywhere else knowing if the worst happens then I’m completely covered.

I purchased thos protection for this laptop i have not had to use yet but I purchased this protection for my old laptop and had to use it becaise i broke my screen. They fixed my laptop in a timely manner and fixed everything perfectly. This protrction is 100% worth it do not a laptop with out this protection. I literally broke my screen only a couple days after i purchased my laptop and im so happy i did!

Great protects your computer from a lot amazing deal

Though I didn't really need and use it, I'm glad I had the protection for just in case.

Always very pleasant and helpful. There is never a line.

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

Chromebook is well manufactured. The purchase price is very reasonable for the use needed. Both of my boys, (middle school & high school ) prefer to use this Chromebook vs. the one provided by their school. I highly recommend this Chromebook for those parents shopping for their kids for school. Lightweight, keypad size and pad, perfect.

My daughter bought a new laptop for college. She debated about paying extra for the Geek Squad policy, and in the end she decided the extra cost was worth it. Her new laptop is a 2-in-1 that converts from a laptop to a tablet. She was playing with this flip feature after taking it out of the box and dropped the device on the ground, screen first. Within 30 minutes of bringing it home, she shattered the screen. She took it back to Best Buy and they sent it in for service. The screen was repaired and she has her laptop back. There are times when the Accidental insurance policy doesn't seem worth the expense, but my daughter is hoping to keep this laptop for her entire college career. In the end, this policy has paid for itself.

I always get protection as a precaution for my children.

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

Geek Squad has always honored the warranty on the faulty products I've bought from Best Buy even though there were very few Best Buy products that have failed on me.

Love the geek squad service. They are responsive when needed

Very thorough and always available. No long wait time.

Great addition for piece of mind, excellent service

Always helpful whenever I come in and fix any issues. Great if you’re a clumsy person like me.