Customer Ratings & Reviews

i buy the protection plans on everything i buy at best buy!

excellent item great staff awesome location awesome parking

I have used the service twice. It paid for itself after one use.

Warranty all my purchases. Get geeked up and don't look back.

I have always received good service over the years. Very knowledgeable staff.

Geek Squad Support is peace of mind. Thank you for offering this service.

Geek Squad For Life! Amazing customer service and communication!

Excellent Product Great Service by employee Awesome

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

Best Buy had the best Geek Squard ever will always get them!!

Glad I purchased because i have kids. I know I might need soon

Haven’t had to use this yet, but it was worth it for The price

The agent mounted my tv and connected to all my devices

I always purchase the protection plan for all my products

I always buy protection when I purchase electronics from Best Buy.

Have not used yet but if needed I know they will take care of issues.

geek squad protection is the best. lets me buy with confidence.

geek squad protection is the best. lets me buy with confedence.

The warranty of best but is the best!! Always I buy this!

The warranty of best but is the best!! Always I buy this!