Customer Ratings & Reviews

Great purchase I love keeping my purchases protection!

I haven't had to use them except 1 time and they helped me in a quick and timely manner.

Always good to have. Agents are always helpful w all my questions

great service and support with out needing to save receipt

I haven't had to use this yet but it's nice to know it's there.

Make sure you buy one. I have not been serviced any better.

Geek Squad is the best. Always so helpful and patient

If you need insurance get this. They got your back

All way protect our equipment at home, for any accident

Very friendly staff, Quick and very knowledgeable.

In case you need it, is better to have it, you never know

Easy to make an appointment and they help out with my problem

Bought the extra coverage because I knew I would need some assistance with my first pc. Sure enough, within 2 weeks I had my new pc at the store due to over heating. The guy tells me the coverage I purchased equals them shipping off my pc to their “tech center” which would take about 3-5 weeks (which is wrong) after being persistent & showing my receipt he said never mind, they could look at it in 3-5 days but if they find anything wrong with it, they won’t replace the parts, which is the exact opposite of what the geek squad rep told me over the phone, who said that for example if my fan was causing my over heating issue they would install a new/better ones. Clearly not the case. I asked this guy multiple very standard questions & he said “I can’t answer that without looking at it first”. Went into Best Buy eager to learn about how to repair my pc & basic pc knowledge, ending up leaving Best Buy & just returning the PC because I’m not dealing with this headache. 0 help from the “experts”

Did a good job on all the work setting things up for me

Gotta have the best protection out there anyone has to offer!

Be sure to save your receipt whether email or paper. For whatever reason BB couldn’t find my protection plan.

Overall, great. It has been very useful in the past

These techs are very good and have great customer service

Geek Squad adjusted my 4 HP426F, and after about 7 minutes and everything works well.

Recently had no chance but had previous good experience