Customer Ratings & Reviews

Bought this computer for my son's "first gaming computer" and it meets all expectations.

PC was amazing when I first bought it, did my new media arts projects and gaming. After just a little over a year it now does not work GPU and on board graphics do not display an image.

Didn’t need service but glad I had the protection if needed

No help was given. Needed apple support as ticket submitted no acknowledgement whatsoever

Took it to the store and they were going to charge me over $100 to have someone look at my pc… what was the point in buying this coverage if I’m going to have to pay to have someone look at it anyway?? It claims that if I purchase this, they cover the cost of parts and labor. Wasn’t the case.. severely disappointed and now I have a screeching pc that I can’t exchange…

Great help very knowledgeable wait time a little long overall experience good

Hope NOT to use it - candidly, the only item in my list of new computer equipment I bought the one yr warranty on. Yes, Dell gives a one year warranty on the equipment. But in reality, it is simply easier to take to store for service.

Power drags when encoding video but overall good for the easy stuff.

I wish I had been made aware at time of purchase that apparently this does not cover online support. That is a whole other SEPARATE CHARGE. You have to purchase another plan in order to get online support. And what is also bad is I never received the e-mail detailing what this plan entails. Not sure if this is actually worth the $169 I paid for it. I am disappointed and feel a bit ripped off. So now I have to unhook and drag in a computer system that is not performing up to par based on Benchmark results. A 2 month old computer system that cost over $1300 that my husband got for me.

I purchased this for my son to protect his Gaming PC

Yes, i would recommend this review to a friend definitely good service.

Lied lied lied aboit buying in bome support in computer and everyone is dosabled. Never ever trust best buy. Been burmed before. Gave a chance after 20 years still lies. Buy at dell at least theh come out

Bought with my new pc. Can't really rate it because I haven't had to use it yet, but it's nice to have

Good service. Never had to use it but they claim to be able to provide a warranty on your products.

I didn't realize that I was not paying for help setting up; just if broken. Waste of money if you ask me.

I have this for my computer and when i went into Geek Squad they told me basically it’s useless to have and should get the yearly program they have with best buy if i needed to have replacement parts.

I ended up purchasing total care to fix my computer issue. When I needed the fix, they acted like this 2 year warranty wasn’t enough and I needed total tech.

I highly recommend extended protection plans. Has come in handy for me.

Always get one on large purchases, never know what s going to happen.

I like the stress free feeling knowing it’s protected