Customer Ratings & Reviews

Protection for 3 Years yessir this is a guarantee must have if you tend to have children around or you just are clumsy

When you invest a few pennies in to a piece of electronics you at least want to keep working until you have it paid for - whether be in coins or the purpose of the original purchase.

I ordered a computer with Geeek Squad 1 yr plan and this was a mistake. I meant to put 3 year plan. While the computer was in the warehouse they refused to change it to a 3 year subscription even though the computer had not shipped yet. I called within 24 hours of purchase. Made no difference to them. Totally inflexible so I will refuse computer delivery and it will be sent back to best buy at their cost. The plan had nothing to do with the shipment of the computer, it was just a piece of paper.

Glad to have professional backup and help if/when needed.

Always available. Multiple ways to connect. Very friendly.

I Hope I don’t have many if any problems with my purchase

If I ever have the need for them it'll all be good. I'm no computer genius so ..

Havent had to use it lets hope it stays that way..

Even though the extended warranty starts after the manufacturer warranty, it starts losing value immediately. We purchased a 2 year extended warranty that extended the manufacturer's 1 year warranty on our computer tower. However, when we had the unit serviced under the manufacturer's 1 year warranty due to performance issues, Best Buy "totaled" the tower and gave us a full refund. HOWEVER, when we purchased the new tower, we had to pay EXTRA for the new 2 year extended warranty. Even though we were still within the 1 year manufacturer's warranty, Best Buy charged us extra to purchase the extended warranty (on top of our refund for that warranty) because some of the time had lapsed. So, you purchase two extra years which are supposed to start after the manufacturer's warranty, BUT the time starts ticking immediately in regards to to the value of the warranty.

open box just like to have extra protection for safety

The Computer is great overall!!! But when it comes to the protection plan that I have purchased, it should not take approximately 2 months for me to receive a replacement keyboard. I have dealt with constant calling to get help to resolve this issue just to be running around in a circle because someone on their end wasn't doing their job. Anyhow!!! After darn near 7 times speaking to multiple agents, supervisors as well as having this matter escalated 2 times. I finally gave up, then boom, 2 weeks later after the month long cat and mouse back and forth, the keyboard was finally delivered. I expect that if I paid for a protection plan and having so much trouble, I should at least be compensated in some way shape or form. BEST BUY, I LOVE YA'LL BUT YA'LL NEED TO DO BETTER!!! Customer service was nice when having to speak to someone, but there was a few in between, who seemed so non chalaunt and dismissive!!! If you don't like your job, get another job!! But don't treat paying and supportive customers like CRAP with a CRAPPY attitude, when we customers are the ones dealing with the problems at hand and just simply calling in to get the problem resolved peacefully!!! I would recommend Geek Squad of course, but please do better!!!! I spend lots of money on different accounts whether, online or instore , cash or credit!!! and when I spend, I spend...Because I LIKE NICE THINGS!!!!

Used geek squad before, always happy with service.

Feels safer than not getting it, if I didn't get it, probably going to wish I did. I got it, will most likely not have to use it.

I purchased Kaspersky internet security. I tried four times to fix an error message with the online services and still have the same error message that I am not protected. I have Norton 360 with my ISP but let them talk me into Kaspersky. On my last attempted I was told to take my computer back to the store. I have only had it for 3 months. I also completed a survey expressing the same and have heard nothing. I have purchased over 7K in merchandise in the 2016-2017 and there seems to be no care about retention. Like the survey I mentioned I am sure there will be no attention to this rating.

Make sure customer service who books appointments knows what the hours of the store are. Booked me for an 820 pm appointment, store closed at 8 pm. Complete fail.

I like my laptop but I prefer a desktop. But it is convenient to travel with.

Geek Squad is a joke. They want to try to repair before sending it out . To the manufacture wasted your time. Waiting for days

Bought an open box computer thinking that if something went wrong it would be covered. Unfortunately this protection is misleading and my only option was to pay for another $180 plan.

Didn't use them. Really can't comment about the service.

when I purchased my new computer. This offer popped up to purchase and I thought OK so if I have problems I can take it in to be worked on. The whole reason for buying from Best Buy. Well it doesn't cover my computers issues right now it only covers damage due to dropping breaking the outside. Well this is a desk top not a laptop. When I purchased that wasn't what I thought this was. I don't know why the offer popped up when I was purchasing a desktop. Now my computer is broke and if I pay another $200 I can get it fixed. I won't do this again.