Customer Ratings & Reviews

I bought the iBuyPower-SlateMR Gaming Desktop SKU# 6500551 for $799.99 I would have been better off using that money to go to Las Vegas and having better luck than I did getting this system to operate with any consistency. It froze up while playing a game or just being on the internet. I sent it to be repaired via Geek Squad and yes I purchased a service plan too. I got the system back with the claim it was working fine. Soon after it went back to freezing up again. Thanks Best Buy for nothing.

When I brought my computer to Geek Squad, the team member refused to run a diagnostic on it because my monitor didn't have a warranty. I paid over 1k for this desktop, and I do not help fix my laptop because it does not have a "Best Buy" monitor.

Yet to be determined, haven’t had to use yet. Ive only had for about a month

this helps me because i am really clumsy and I tend to do a bit of oopsies

If you want protection you can count on from people who know tech , pretty good. It's why I pick bestbuy for most gaming things

Cannot really review because I haven't needed it and that may be a positive thing. I don't want to have to use it, really. But I paid for something I didn't need or use and that's not a good feeling either.

PC I purchased messed up so took it to geek squad and didn’t get any updates when it was sent off. Finally was told it could be exchanged for a new PC after I called. Lots of false information given and spent months trying to figure out how to get the exact same product and protection plan I had. Customer service was not very helpful and supervisor I spoke to was rude and talked over me. Issue has still not been resolved because they keep sending me to talk to different people.

To be honest I don’t know. I usually hate protection plans as products usually break down after it ends. But you never know. It’s like a gamble.

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It’s a good plan as my wife accidentally dropped our Lenovo and the screen cracked. The only problem I faced were the constant changes they kept making when I turned it in to get fixed. All in all it took about a month and half to get a simple screen fixed. They never called texted or emailed to update us on the status.

Not happy with there service. Purchased 2 Samasung Galaxy A71 5g phone got the protection. My phone got accidentally dropped out of my pocket during winter it hit a ice chunk shattered the screen. Drove 1hr ina half to bestbuy to be shipped a replacement that was refurbished not new replacement and i paid the deductible for a used piece of crap replacement. Why dont they let you get a replacement in store for the same price of your phone I was ripped off by bestbuy an geeksquad the phone were 600 a piece. SO WORD TO THE WARNING DONT GET THIS.

Hard to determine when I haven't used it, yet. Hope it's good.

I usually have problems with this feel squad telling me they have to send my stuff off then it comes back more broken in some areas than others.

I used to swear by geek squad. Now there are so many hoops to jump through it is rarely worthwhile. I needed to repair my sons computer and they wanted me to drive to a store 2 hours away instead of my local best buy. On top of that it took 2 hours to actually speak to a human who understood what i was saying.

I purchased a geek squad Have not had to use them yet I do have a computer that needs to go back to them and has coronavirus will see what happens

First issue rose when the fan was making a metal on metal grating sound. Brought it in to Best Buy and they kept it for a week and adjusted the fan. Problem solved. Second issue arose within 9 months when the CPU and GPU started spiking. Computer would become unresponsive. On other occasions, the computer would not connect with the monitor. Brought it to Best Buy on original warranty for repair, since computers are so hard to find these days, and was issued store credit. Now, I have no computer and will have big problems trying to find a comparable one. And, I'm stuck with Best Buy credit, so I'm limited to shopping there. One more thing! I purchased the 3 year warranty, but Best Buy claims there is a different service where they could have looked at my computer "in-house," thereby making repairs quicker. Why did my 3 year warranty, which was very expensive, not include this service? Best Buy, you are selling competing, or at least confusing, services.

Needed my computer fixed due to password locked out. Best Buy rep could not verify geek coverage and had to beg to get help

Probably will not keep this. It’s way to expensive

Sometimee they charge randomly for nothing but they do give and fix devices and their service is decent.

Terrible customer service does whatever even when I say no parts are missing asked for investigation throughly but they always just ignore