Customer Ratings & Reviews

stopped working. It was running very slow and now its stopped working withing 7 months of purchase

They were okay I guess in trying to figure out the problem. Not as friendly as I had expected.

Bought it for my expensive device to have it just incase something happens to my purchase

I guess it's good to have it but have never used it and wonder if it even is usable during this quarantine.

it was a good price and good value. i would recommend.

I don't think the Geek Squad employees are happy with their jobs. I have no plans on ever trying to use their services again. I understand people having bad days, but when an employee tries to treat me like I don't know what is good for my devices there is an issue.

pricy but it might be nessasary...the cost for something i just already paid a grip for shudnt be as high

Paid a lot of money for this and not using it due to the quarantine so I think the money was wasted.

I have not needed to use this service yet. So I can not evaluate fully, but am glad for the insurance.

Purchased on 11/5 for my sons birthday, but still not delivered, I need to cancel it now

After 4 months of owning my lenovo laptop, the motherboard burned up. I took it to the geeks, they sent it for repair, came back in 2 weeks, and 20 minutes later, the motherboard burned up again. Sent it for repair again and told them "Don't just change the motherboard, something is wrong with the cooling unit". They burned 5 more motherboards. I asked them to call me at least 10 times, they never did. At the end a customer service rep told me it was my fault because the first year the warranty is covered by the manufacturer, not best buy. I told her that this was the first time I heard that, she just simply ignored me. I had to dispute the charge in my credit card and submit a BBB complain to get somebody from Best Buy to call me. The only thing I got is that they did a partial refund of the purchase. I will NEVER buy ANYTHING related to the geek squad again.

There is no diagnostic tech support with this program, be sure to read details of what you are buying. No tech support or protection on this program for hardware or software issues..... You still have to go back to store with all equipment to get warranty item support

It seems a bit pricey for two years of protection but it is better than nothing!

Quite worthless product. Potential buyers MUST read the fine print and skip this purchase.

It is too soon to give an adequate critique. I do have peace of mind knowing I have the coverage.

The geek squad service is great. But the service is rather expensive. If the cost was more reasonable, I would rate them higher on value.

I did not use this yet and I hope not to. Will amend review upon any changes in the future.

My usual experience with Geek Squad is usually positive in terms of what they’ll do to compensate for you, however many times all geek squad usually does is to check and diagnose issues that a consume may run into, and if it is something they cannot fix on their end they’ll ship it to the manufacture to fix it, but that is where the nightmare begins because it seems that your item gets passed on to some folk who don’t care about preserving the quality of you item and will usually treat it with carelessness. My 3 instincts of sending my PC out to fix a blue screen resulted in broken parts, scratch marks and broken cables.

Yes I purchased this on my husband computer which we haven't had a chance to use as,if yet

Sometimes works and sometimes like last computer the repair was not covered by warranty :(