Customer Ratings & Reviews

It's always good to have a backup just in case your product breaks down

Never know when you need this, until you actually do need it.

I cannot say since I ended up not using it at all, but hope Best Buy do answer when needed.

I brought my Desktop Computer in for its first repair as part of a 3 year plan. After calls with 13 different agents, minimal updates and 35 days later, I was given a refund for my item as they couldn’t source parts for the repair and didn’t have a similar item in stock to switch out for me. The stress this service caused was absolutely not worth having it. Agents in store/online have no idea what the service center is looking at and vice versa. I Would not purchase again. The only positive is that I did receive a full refund of the original purchase price of my item plus tax, but no credit for my protection plan was refunded, even though no repairs were completed and I only had the plan for 1.5 out of 3 years.

I really think this can be extremely costly ad some services should be complimentary when you purchase a $1750 computer

I hate how hard it is to make it thru their phone screening to talk to a knowledgeable person. They told me that i would need to bring the computer to the store for repairs so i bought a onsite repair by hp for 118 dollars and just decided that I had waisted 250 on the geek squad contract.

It is good if it brakes. It is a bad prices though.

Good computer kids love it great price for what it has!

i like this protection plan however i wish it would include services like hooking stuff up or trouble shoot

It is okay but customer service is long. Very annoyed

Good i guess if you use it. But it is all about money

... this is was renewed automatically without my knowledge... kind of lame.

Best geek squad they know what there doing and fixes it right away

Would be great if we could use it but stores are closed so doesn't really help now

Its a nice thing to have for piece of mind. But it is a bit over priced

Had to include or add on with a purchase that was a must!

Hopefully never have to use itAnd then I’ve never had to use it so far but it’s a great thing to have

They get you with fear with this thing. Don’t buy into it. Your item is brand new. If it’s a piece of garbage, return it. Don’t buy

Nice product!!! Easy to use for little & big kids!

Nice product!!! Easy to use for little & big kids!