Customer Ratings & Reviews

For repairs I do not recommend it but to make an exchange

I purchased this earlier in the day and was told I just needed to come to this site and put in security keycode and the protection would be downloaded. First your system is very convoluted in trying to figure out how to even get to this point. Second, now that i'm here, message came up that my info has not been added to your site and I will have to wait for another time to download. I would never buy this in store again.

The total protection plan is well worth the price. The Geek Squad knows their job and performs their duties with accuracy. They worked on several of my computers and have done a great job. I plan on renewing after it expires. The best part of having total protection is that if offers so many benefits that you can use in your home.

Terrible so far. Asked a simple question and the only responded with “you can still return the item for full price”

THIS SUPPORT IS NON EXISTANT. IT SAYS I HAVE 24/7 ACCESS TO SUPPORT YET NOT ONE PERSON WOULD HELP ME WITH A PRINTER ISSUE, KEPT TELLING ME I DIDN'T HAVE A PLAN BUT WOULD I LIKE TO BUY ONE??

Not sure I understand how geek squad works. My ox was a lemon. Never worked. I had my PC returned. What happened to my money? What happens to money I paid for geek squad protector when the ox was returned? I just loose my money?? Or did you use my protection plan to “return” the broken pc you sold me?

IN MY OPINION, THE GEEK SQUAD IS A RIP OFF AND THE SQUAD IS LACKING IN KNOWLEDGE.

Useless when you have the manufacturer warranty. Would not recommend.

Bought the service plan in case of any issues with my computer. I have purchased extended warranties for other products, such as a 60" TV. When it broke best buy had me bring it back to the store. At which point they gave me a gift card for the price of the tv and the remaining warranty. AWESOME!!!!!!

Just a great waste of money doesnt cover much of anything they promised

They look at you like you’re stupid when you don’t understand anything

To use it you need to send your computer out for two months. Working remotely that’s not possible. The associates make commission on selling geek squad so they always push it

010000083093142476839414258602954768 this is my receipt i call nd your too busy want me to bring in and leave I cant I have a business to run you don't use team viewer if your not going to help me with whats happen give my money back

My tv was installed but the tech didn’t reconnect my devices the cable internet or surround sound I’m a little annoyed by it because I’m not tech savvy and I paid for this service and tried contacting the store several times with no answer and no response to my concern

they were no help in solving the issues with set up

Horrible. I bought warranty for a reason and it makes no sense if they convince you to buy warranty for them not to do anything about your device.

I basically got the run around while the store was closed due to COVID. The rep on the phone told me to take my product to the store and have them check it as if that was an option at the time. I wasted my money purchasing their warranty and my item was never replaced.

Claimed to cover services and products that didn’t get covered. I definitely won’t purchase this again. I’d be better off just saving money to buy a replacement product if needed.

Im still confused over this coveage abd total tech trying to get clarification why both rather then one would be needed. Plus, I ordered over the phone and was not even informed of the total tech coverage.

I Purchased 5 Different computers and the Geek Squad was not willing to even work on one All they could do was tell me it needed to be sent back to the manufacturer their warranty is not worth the paper it's written on.