Customer Ratings & Reviews

Always a good experience with geek squad , highly recommend

love Geek Squad! We are sure to buy the protection for all our purchases

Always great to have incase something goes south, right?

I had the best customer service from Best Buy employees

team was great had a problem they fixed it easily, very kind people, very helpful, my family was very pleased with the services as i was

Fast computer, fast shipping, open box buy excellent condition at a $200 value

Great product protection highly recommended for anyone

Disappointed when my son’s gaming computer had a failure at just 3 months old ( just a single fan stopped working). I engaged with geek squad. Brought the device in, they said they had to ship it out. Tech said it all would be covered. After some hiccups between different service centers , I get a notification to call service center. Call back number didn’t work, so I called local store. They said repair would cost more than value of device? So we opted to ship us s new replacement one. Tech rep said this transaction ‘used up my accidental geek squad warranty, like an insurance deductible?’ He used the same sku number for replacement. We just got the computer yesterday, and the monitor receptor on the graphics card is different ( was dvi, now hdmi only). Soooooo,,, we’re still dead in the water. Gonna continue my battle via phone later today........

Great customer service, never had an issue with the any employee through geek squad glad I made the extra purchase to make sure my PC was guaranteed for the 3 years

Having this has been beneficial, they were there when i freaked out about something i thought was wrong, but turns out i just forget to do something. (Skipped a step at setup)

Geek Squad is worth it! Thanks for recommending to add it to the order!

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

I spilled coffee on my laptop. I was panicked when I was not able to get any kind of a response from it. You can only imagine my relief when I took the laptop to the Geek squad and they provided me with a new computer. As it was, I ended up with an all-in-one fantastic computer that I love.

We bought this program when we purchased new a laptop and computer. It has worked so well for us that we just renewed the service. The computer has a flaw that was not fixable so it was replaced with a new computer. We can take our computers, laptops, etc. in for a clean-up or any problem we might have and it is all covered under this service.

I always put insurance on them because if they thear up it is going to be in the peroid I insured

We've been loyal customers of BestBuy for over a decade! We choose to get a protection plan for all our electronics. Geeksquad has always taken care of any issues with our gadgets in a promptly manner. If they can't fix the gadget, they will help you find another new device with the equivalent specs.

Geek Sqaud Protection is perfect to get. Had no problems

They did a good job of explaining and are always nice and respectful and very patient with new comers of technology

I had an issue with my new computer not recognizing certain components. Took it up to Best Buy folks and they sorted my computer out in a very short time. Plus, they will take care of your other devices even if you didn't buy them from Best Buy or they are just old/out-dated.

You should be able to get help with anything and everything.And not just something physically goes wrong