Customer Ratings & Reviews

I had this computer for a month or so now and so far it's been great. I looked around for a reliable home computer. I am very pleased with my purchase.

They checked out the Open Box PC for free already. But this is needed incase anything happens!

I've had them for years and as always the Geek Squad gives excellent service I always purchase their protection and repair service on electronics

I love them and I like having professional opinions.

I love this computer it works for me as it fits on my desk and doesn't cause any clutter. I can also play my games on it and it doesn't lag.

I always buy this warranty for all my electronics. The only bad things is if I need to replace something, it wont cover the current value of the merchandise. It has to be up to the amount I paid originally not the current value. Not so good if you get something on sale.

I haven’t had to use. Hopefully I won’t have to! But plans have paid out in past. Worth having. Security!

Very good computer protection. I only purchased for 1 year. I think it’s enough for what I need it for.

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

It’s always a good idea to buy a three-year protection plan when you buy a high dollar gaming computer. I’ve learned my lesson in the past and I won’t make that mistake again. I highly recommend a three-year protection plan.

If they can't fix it over the phone they reimburse the $39.00 fee.

This is something really good to have because if something was to happen to my computer by accident I can have it fixed or even replaced.

I purchased an Open Box all-in-one computer in the store. The sales agent did check it out before I purchased it and it was Geek certified. However, I opted to purchase Geek insurance as a "safety measure". I feel it's worth the price.

Bestbuy/geek squad sold me a computer which brand they said they could not work under, yet still offered geek squad protection. When my CPU was hit by the INTEL i9 software issue that burned out CPUs I took my PC to my local bestbuy and the local Geek squad essentially told me to pound sand. They said they can't work on PCPower builds. My question? Why sell me geek squad protection on a product they can't work on?

No matter what I get, if a Geek Squad warranty is available I will get it 99% of the time.

Had to use this on a new computer I purchased. Arrived DOA, Geek Squad instantly diagnosed the issue and had me back on my PC very quickly!

agents were all friendly and the one I worked with was very professional and knowledgeable and was very patient with me and my lack of computer talk or lack of...never complain or irritated with ny calling things "that thing that you push and not sure what i did but"

the best protection i have i was able to use it to repair my phone and i pad at no cost, they also installed washer and dryer as part of the service. only issue is how long it takes to get in to see a geek squad member. hopefully it will get better

My son destroyed his computer on the 2nd day of use. I was able to return the computer with ease and was issued a full refund when the computer couldn’t be repaired. The Protection plan is a great asset especially for when you are purchasing for children.