Customer Ratings & Reviews

I was told if we had problems it would be fixed on site,not true it would be sent out,three week turn around.False advertisement

This is good as always helps since I’m very clumsy and need the tender care for my device!

It is really good u can return it if u wanna return ur item

This was purchased for coverage of a desktop computer. Ive had Geek squad support for other items and have always been happy with their service.

Great costumer service and I recommend them to anyone who is having trouble with that deal with technology

This is a must for anyone who has any electronics at home. Peace of mind knowing if something goes wrong you always have the support and help of geek squad

purchased for Christmas as gift for off work stuff it is very simple and easy to use thanks best buy purchased in case any accidents happen

Just got it, haven't had to use it yet I hope I never have to us it, but it gives me peace of mind.

I've used geek squad plans for years now and they have never failed me. Best service you could get honestly and easy when something breaks.

Whenever the Geek Squad Protection Plan is available, I always add it to my purchases!

After finding out later that coverage varies on the item, I'm a little annoyed by the process. In the past, I was able to get items repaired or credit for the value of the current price. Now the protocol is if they can't repair it, then literally send out for a used one ( that they keep correcting me and calling it "refurbished"... Which is is literally used). If I wanted a used item,I would've just bought it. Then they tell me it's been certified and guaranteed... Cool... But now I have to wait 2 weeks for it to come in so I'm without my product, when you could just give me the current value and I can upgrade, buy a new one and pay the difference... Like you used to do. DON'T GET ME WRONG, they are still great to have, but I kinda don't like the whole refurbished part, unless you opt for it. OR EVEN BETTER SUGGESTION, BEST BUY SHOULD ORDER THE REFURBISHED ITEM, REMOVE THE PART I NEED AND PUT IT IN MY ITEM, SEND THE BROKEN PART, WITH THE REFURBISHED ITEM, BACK TO WHERE EVER THEY GOT IT AND SAY "REPAIRED" AND PROBLEM SOLVED. I like my plan better.

I’m very happy that I purchased the extra warranty. Whenever I had a problem with my computer, Geek Squad would gladly assist me and resolve my problems. I highly recommend it !

Very worth it please i cannot stress this enough get protection on your products

Excellent product. Enjoy using this computer. It's worth the money spent.

The Geek Squad Protection has worked out for us several times.

They are a great help I recommend them 100% for every item

I HAVE REALLY FEEL NO ANXIETY KNOWING I HAVE THIS PROTECTION IN CASE I WOULD EVER NEED IT. JUST NEVER KNOW WHEN THERE WOULD BE A SITUATION THAT WOULD OCCUR FOR YOU TO NEED THIS SERVICE.

My daughter is clumsy, so we got The accidental protection to cover all the stops

This is a good deal for having expert advice when you need it.

I love the new windows compared to my older model.