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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3799 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 3,799 reviews
  • Rated 5 out of 5 stars

    Computer protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer purchased on Best Buy prime day and was a great value- would recommend Best Buy protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan is definitely worth it as part of my overall plan. Have had to use it once and was easy to get replacement.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Orange Park location red hair manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to refund a geek squad warranty, was told by corporate it would be no issue, they gave issues and tried to keep my money on a gift card for there store. Ive has 1200 lost in a gift card before with Bestbuy. It was terrible service and the red head manager was laughing the whole time. Terrible character for a manager, a person at that. I work hard for my money as we all do. For a company to take my money when it can be refunded to my debit. He as an employee went Against there policy. Just spent over 1.5k in February of 2025 to be treated like this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    gotta have geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughters new gaming desktop computer. I am so glad i purchased this for her and my laptop , am very happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fine production/protection not to be without. Definitely worth the affordability and price for the protection it provides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've used Geek Squad a number of times. Always easy. People unfailingly polite and helpful. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually get the Geek Squad warranty. I decided to add the coverage for my wife’s new laptop and have to say the piece of mind makes this a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have on your expensive products. Especially if you have animals and kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 Year Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan is a must-have for the accidents that happen. Things happen and the peace of mind knowing you are protected is priceless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came out to hook up my kitchen appliances and they did such a great job. I love how everything looks. They were fast and neat. Cleaned after themselves.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Covered

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here's to hoping I'll never need to use it but having it just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the geek squad protection plan s for all of my electronics from Best Buy! Great coverage and no cost for repairs or parts!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the geek squad protection plan s for all of my electronics from Best Buy! Great coverage and no cost for repairs or parts!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's expensive but cheaper than buying a new system if something goes wrong. It's nice to know that I'm covered for basically any accident.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to add it because I can’t afford it if something happens to it in the future

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hopefully we don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the protection plan was recommended by the sales associate, it seemed like a good deal with his chart he had with lots of info on it. it's basically insurance, better to have it and not need it than need it and not have it...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    spuckea2021

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed to use this service so far. I'm sure the Geek Squad will do a good job. Best Buy is my go to store for IT items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem and it was solved thanks to geek they are the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It was the best thing I bought in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Admin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to have the geek squad to contact or bring item to for help

    I would recommend this to a friend