Customer Ratings & Reviews

Best Buys Geek squad service is outstanding. Everything that I buy from Best Buy I get the service plan with it so I know that I'm protected. They are great at honoring their service plans. I highly recommend getting a service plan.

The protection plan is worth what you pay for it. If they cannot fix the item, they replace it.

Love it. I can do so much on it. Great tablet has alot of great features

good for computers work 24/7 and others sistems for the university

It works well.It does the job happy with product who would recommend product

Bought this as a gift for my toddler nephew and it wokrs great.

The Geek Squad is a tremendous benefit from Best Buy. They set up and transferred information on all of our devices (computer, tablet, etc.). They are a great tool as well if you have any software, set up, virus, general operation issues, and general questions. Available via in store, phone, or computer chat they have been a tremendous help and resource.

Keep the Best Buy protection on all your purchases that you cannot afford to readily go out and spend that money to replace. The best hassle free and easiest protection plan hands down. We have had several products fail and Best Buy is always there to fix, replace or provide a refund if they no longer carry that product (minus the protection plan coverage of course). So definitely would recommend. Super easy.

I can't believe what a savior the protection plan was to my purchase. I bought the Surface Pro 4 and luckily I added the protection plan. A week after I bought the surface (before my case came through the mail), I dropped it and the entire screen was cracked. FORTUNATELY, I added the protection plan. They were able to give me a complete new Surface. I did lose my protection plan (in other words the $150 i spent on the plan was used, so I had to pay another $120 to get another protection plan. It's still totally worth it. Accidents happen all the time.

good opcion for protect our values Tremendous equipment, I love it, my son uses it all the time

Its a Good tablet I got them for my kids and they like it for games and for videos

Worth having just in case your electronics breaks.

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.

I purchased this accidental insurance and it's great that I did, because the open box computer attached to it went black and quit working.. this kicked in and we got a new "refurbised" machine in it's place and it's been 100% ever since.. saved my butt!!

Very polite. Helped me what I needed help with no hesitation

I bought a 2 year protection plan in aug 2019 for $39.99. Just fulfilled that plan as they just replaced a kindle with a shattered screen. They said it was cheaper to replace then send off to fix it. Great! We got a brand new kindle for $45 essentially. Bought this new 2 year plan to go with the new kindle as they other plan was considered "fullfilled." The 2 year plan has now gone up to $49.99.

Bought this fore my son to use for his school work and to red books on.

you know you're gonna drop it as soon as its too late.

Being able to fix your computer iPad or any other product you buy at Best Buy in the same place is important

Product worked perfectly and didn't require the use of this protection. Interaction with Geek Squad at location has always been a pleasure. Always get the insurance, better safe than sorry!