Customer Ratings & Reviews

Wow these people are Awesome.. I have had to call them several times already. Very polite and curtious attentive .Paying close attention to detail and to the problems you are having with your appliances. Wow these folks are Smart. I highly Recommend investing into one of the Geek Squad protection plans there is one for every budget.

My daughter has been happy with her tablet and had great Picture quality

I had to return my first purchase of the i7 Surface Pro 4, and while we were talking, the Geek Squad fellow told me that if you don't buy Geek Squad for any other product, buy it for this one because if it breaks, there is nothing that Geek Squad can do to fix it, you will just get a "like-new" one from Microsoft. Very happy with the purchase, and very worth it to spend the extra cash to guarantee my device for an extra 1 year.

Great support! I messed up my set-up and was able to recover with the Geek Squad support in short order.

Really work, answer all time. Excellent when you need with broken product.

Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

Been using warranty from best buy for so long, completely recommend it people!

I’ve never really had anything broken just yet to where they would have to fix it. But, on the other hand. There was a time where I would purchase something and if it stopped working or wasn’t charging like it’s suppose to. It would get exchanged out no questions asked. Best Buy is always helping customers out from my experience.

The 2-Year Accidental Geek Squad Protection Is Definitely a Must To Have. In case of any unfortunate accidents with your merchandise and/or products in which you purchase from Best Buy you should not leave without FIRST purchasing the 2-Year Accidental Protection Plan. Believe me it will save you money, just in case something happens to your items.

Its great to know the Geek Squad has our back in case anything happens with the tablet!

I love this Microsoft Surface Pro warranty! I just wish it was a 4 year.

Love it! ❤️ Bought it for Christmas for my wife, I use it so the time though. It's everything we thought it would be an bs then some! Would buy it again, definitely! World change just 1 thing, would not a screen protector! Buying 1 asap!

I’m glad I didn’t have to use the warranty, but I’m glad it was available

great for the kids awesome easy to use come with apps no need to putchase

GET THIS!!! ESPECIALLY IF YOURE CLUMSY OR HAVE KIDS LOL. I PURCHASED THIS WITH MY MICROSOFT SURFACE PRO 7 AND MY SON BROKE MY LAPTOP LITERALLY A WEEK BEFORE MY WARRANTY EXPIRED, TURNS OUT THEY CANT REPLACE THE SCREEN ON MY LAPTOP SO I ENDED UP GETTING A WHOLE NEW MONITOR!!

I love that I purchased this protection for my son tablet

If you own electronics and you have kids, purchasing an extended warranty four laptops and other items is crucial. I have never had a problem with service from Best Buy so I don’t have a problem with purchasing service plans.

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

The Geek Squad staff in person and on the phone have always been efficient, curteous and of great help when needed in the past and I have no doubt they will do the same if needed on this new item I purchased. The only issue I have is with the manner of how they are managed in the store. In the Boynton Beach store there's always chaos at the Geek counter. There's no line for people with appointments nor a line for those without appointmens who just have a quick question. There's no way to check in if you do have an appointment thus you have to wait on a long line which is ludicrous and makes the appointment concept mote.