Customer Ratings & Reviews

Can't go wrong with Geek Squad, has always come through when I've needed.

Bought this to cover my child's tablet. Wish you did not have to repurchase it after having to use it, but it is still cheaper than having to replace an accident with a new tablet! Learned a hard lesson though if you are replacing it under a claim - don't forget to bring the power charger with you! You will be charged if it is missing.

I purchases this tablet to help me in nursing school. And it is very convenient and compact.

I will never buy any electronic over $300 without this protection. I have used it 2x on different laptops. If it can't be fixed they will issue a gift card to replace. Totally worth it!!!

Bought my Mom a tablet on sale and got the Geek Squad protection. Had a problem with it, took it to the store they looked at it, repaired the glitches ( combo of an app issue and my Mom having too many windows open) It ended up happening again and then overheating and going out so Geek Squad replaced the tablet!

The agents was a great help finding what i really wanted for college for a good price too, also made sure my purchase was successful and taken care of even when it came from a different store.

They actually didn't ask any type of question when it came to getting the item fix and in my case exchanging it for a nother one i was in and out from the store in a matter of minutes and they also give me a reasonable price on a new device

Note that bestbuy new repair policy is to send to microsoft v/s swapping for purchase price which is what they used to do. In my case had battery not holding as long of charge, so took in 1 week before expired. They sent unit out 2 weeks later they replaced with referbished older serial number unit. And that unit had a scratch 3/4" long in display. They sent it out a second time, and that refurbished unit with another s/n came back with battery that was also not holding up as it should. They finally said they would return my purchase price and write this one off as junk return. I then purchased the Surface Pro 9 which I am happy with and took out this Geek warranty again.

Hope we won’t need but it is a good piece of mind to have.

I have many tablets and usually don't get the protection plan. But this one is to keep for a long time so I did. Happy that I have the an for only a few $ more

I received excellent customer service and both of the employees who helped me at the till went over and beyond to make sure that I left the store a happy camper!

I prefer best buy for the geek squad service, I like being able to walk in and physically hand my item in for service rather than other stores where you have to mail the item out for repair etc. Granted they do the same thing most of the time but at least you know it got handed over to someone to take care of that.

I really appreciate the protection for these type of things I purchased this product for an eight year old who of course has tendency to break or drop things I took the seventh generation one I purchased in and without hesitation they took care of it with no worries I will always get the protection for any item worth saving

Very friendly professionals when I requested the repair service and instead they replaced my Samsung Galaxy Tab S5e tablet and gave me the guarantee as stipulated in their service manuals.

We have yet to use this service for what we bought it for, an Amazon Fire tablet for my 5-year-old. I do have experience with Geek Squad services in the past though and it has always been the easiest warranty service I use.

It is good to know that my Amazon fire tab is covered if ßomething were to happen to it.

This was a great service to buy! It gives me access to Geek Squad agents online, over the phone, and in store. You can get help with a problem, with maintenance, or even get answers to a question. The agents are extremely professional, very courteous, knowledgeable, and helpful! All of that, plus great protection for your computer. :)

The tablet was purchased for my Sister who was having surgery and had to isolate for 24 days prior to the surgery. This allowed her to still communicate with her Grandchildren and the rest of the Family. She is happy with performance of the tablet.

Anytime I have ever had any trouble with my devices best buy always fixed the problem. I would never go anywhere else . I rather wait til they have the item then to go somewhere else

Great deal for a fail and low price. I bought my New Tablet in Mid Feb. and did buy my Geek Squad in time. I went over a few days ago at my Local Best Buy and I was allowed to pay for for My Service (with a OK from the Man.). I love Best Buy.