Customer Ratings & Reviews

I use to work for Bestbuy and I know how hard Geek Squad works, But I hope I never have to use them, but this gives me a peace of Mind, especially when my puppy is around, anything can happen.

I haven't had to use this protection plan for my new Surface yet. I have on a past purchase and the service was great. Easy to use and pretty seamless. It's a little expensive, but worth it if you ever need to use it.

I always buy the Geek Squad protection plan with our electronic purchases. Thank you for offering it, I’ve had to use it twice.

Geek quad came through later in the year when surface pro purchased had its charger become defective and Geek squad replaced item at no additional charge. Thank you Geek Squad!

i recommend getting this if you're buying a tablet for your child or for any things really, they can help replace your item if it breaks

I was able to make an appointment the same day. I got in about 15 minutes early, and they saw me right away. The Associate treated me with respect and although my issue could not be resolved at that moment it was a great experience.

Hope will not need to ever use, but unfortunately same tablet purchased not even a moth old was defective and was given hard time when tried to exchange it.

Very helpful and as long as you got a Warranty you will not have a problem with your return, their pretty good at help resolve a problem

I got this do to I am not a technology geek person and the computers / tablets have gotten confusing at times to keep it up to date and in good working order. I am happy to take it in for a week and have it all updated with know worries.

Geek Squad protection is always recommended if you are investing a large sum of money into a product. You never know when you may need this. Worth the buy depending on the product. Always understand and read the terms of the conditions.

I received an excellent service and the person was nice

Always a good idea to have even though I take excellent care of products. Seems as they get old and need help.

Excellent Service. Definitely It worths the value of the product to cover accidents.

Good support to have as we've had a few issues with the Samsung tablet purchased. It was covered for replacement twice now...once right out of the box & then a few weeks ago . So if the Geeks couldn't resolve the issue there was backup.

The protection is good to protect you from losing devices accidentally. It is good to have the insurance to the device incase of breakages

I wanted to purchase the warranty just in case. I really doubt that I will ever have to use it.

Any time I use geek squad they are very helpful and informative. They always make sure I understand the issues/solutions.

Bought this because of the price and features. It's not bad but, I feel like the newer generation tablets in this line would give me more of what I truly need from a tablet.

Lisa Mills was courteous and had patience while working with me on my issues with my laptop.. She did not over sell and made sure I understood how to work my unique computer features. I am completely satisfied!

I have always had good luck with Samsung products and the Tab A is no exception. I always get a new one when my son breaks it. Hahaah