Customer Ratings & Reviews

I love this for my great granddaughter I have had to use it before when she has broken her iPad. I had no problem getting it replaced they were very understanding.

I love Greeks cuts they are excellent when somethings broke they fix it no problem all you have to do is make an appointment I would recommend

Very convenient and was able to take care of my problem with out any confusion love it

My daughter loves it! Very easy to use and charge!

I don't usually purchase an extended warranty but because I made the purchase for my grandson I felt it was worth it.

My kiddo loves it. The screen is pretty dim. But he doesn't seem to mind it.

Haven't needed to use this yet. I hope I won't ever need to, but I'm glad I have it. I've worked with the Geeks with another device and been very satisfied with the service.

I am glad i got this protection for my samsung galaxy tab s8 ultra....cause you never know what could happen

I purchased an AMAZON Kindle Fire HD for my wife for Mother's Day. I bought the extra 1 year Protection Plan. Last week, that Kindle started refusing to take a charge. After trying several power cords and connecting the charger to another electronic item to make sure the transformer was not the problem, I took it to where I had purchased it, I.E. my local Best Buy. This Kindle was less than 1 month old. When I purchased it, I also bought the 1 year Protection Plan. The Geek Squad people there were very helpful, and soon determined the female charging plug on the Kindle was broken loose or had somehow malfunctioned. As I had researched this problem on the Net prior to bringing it back to Best Buy, and finding out it was a factory defect that had since been addressed by the manufacturer, this was no surprise. They offered to exchange it for another new Kindle of the same model and configuration. I agreed and this was done. They were generating the transaction slips when I was asked how did I intend to pay the charges. Somewhat taken aback, I asked "What charges?". I was told the maintenance plan I had purchased (1 month ago) was now null and void, and another new plan would have to be purchased ($29.95/1 year) if I wanted coverage on the replacement Kindle. This was a surprise as I did not note the unit's Serial Number on the transaction Slip for the warranty coverage that would indicate the coverage was for a particular unit. I have a small business. I understand how warranties work (and don't work). But, since this was a unit I was receiving to replace a defective brand new unit, wouldn't the reminder of the 1 year service plan I had purchased on the first (defective) Kindle transfer to the new one? I understand it is a service contract. It is to facilitate repairs on a Kindle. I would assume these repairs would be made necessary by damage while in regular service, not an inherent defect that was present when I purchased the Kindle new. In experience I have had in the past, if a unit proves defective straight from the factory, and the OEM Manufacturer provides a new, unused replacement, (usually at no cost to the Retailer (I.E., Best Buy) ) the remainder of the Service Agreement and other maintenance agreements would transfer to the (new and unused) replacement unit minus, of course, the time already elapsed on that service agreement covering the original unit. Charging for the time used (1 month) on the original unit is fair and proper, and I have no issue if this was done. The replacement of the Kindle was something I would expect any ethical business to do, since the defect (according to what I learned), was a design issue present in the unit when it was sold. I reasoned this "Protection Plan" was for a device in my custody purchased by me that fit this nomenclature, not just the specific Serial-Numbered Kindle. I paid for another year's "Protection",however that might be defined by your corporate legal team, but the satisfaction I had by the willingness of your helpful store employees in resolving this issue was somewhat tempered by the imposition of the additional "Protection Plan" charge.

I will never, ever buy another electronic device without this protection plan. Hands down the best. Especially since having children. I made the mistake ONE single time and paid the price. Worth every single penny and then some.

If you could only read my mind love. What a tale my thoughts would tell.

Protection is protection. I get these on certain electronics. I always seem to get the latest and greatest devices so the price of service, replacement or help it is a value.

Its fine but everytime i come in to use my insurance they never have the product

very necessary protection plan to maintain I've purchased it for other items purchased from B.B & fortunately hacen't had to use it much cause products are sound & Good!

Had to use it to protect a device I had problems with a year in after manufacturer’s warranty expired. Covered it at no additional cost and was able to replace with a brand new product!

I have not had to use this but if I did or when I'd guess I do I will write a review and I would recommend always getting some sort of warranty for peace of mind

This computer is amazing. It has performed wonderfully.

Best Buy Geek Squad rules. I always purchase the Geek Squad product replacement! It’s rewards outweigh the cost, in my opinion.

Did The Accidental protection for my grandson's tablet, he was 10, seemed to be a good idea. Haven't had to use it so far, but if he broke it I'd be sure glad I had it.

I am so glad that I purchased this 2 years protection plan for my son's AMAZON tablet. It will be covered incase of an accident. If item is not repairable, then it will be replace.