Customer Ratings & Reviews

Information provided by the agent was detailed and clear

I highly recommend the Geek Squad service. Everytime I have had to use it I received the best service and my products was taken care of.

The agent who assisted me was very helpful and convincing as to why it made sense to purchase additional protection. Even with total tech support I needed the ability to replace a broken item. Thanks!

I can always go to them if I have a question and their policy is good if they need to replace your item and they don't make it anymore then they will give you the newest model that's comparable!

I was having "phantom touches" on my SP3 and it would have had to be replaced to fix it. But since it was old I was able to trade it in with a Surface Pro 4. It was very simple and easy.

Geek squad protection plans always bring me comfort and gives me peace of mind that if something happens I’m still good!

My Kindle beat me down the stairs...needles to say, screen had a bad crack...took back from whence it came and got a new one...recommend warranty to everyone...worth the price.

the agents replaced the screen on my tablet. they also notified me of every step they took to be able to replace the screen.

I never regret getting the 2 year plan. Manufacturers usually only offer 1 but with Best Buy Geek Squad, I can take it in and have a solution that day - for 2 years, without a penalty.

i always get this because it is always worth it through best in my experience . i do not want to be without it these days.

I would not purchase an electronic without having geek squad protection every again. They actually hold true to fixing and repairing broken items.

Always get Geek Squad protection or at the very least you should get total tech support.

Excellent service - very accommodating - look for solutions that fit my specific need

Purchased the two year accidental geek squad protection. Accidental coverage is a must for a Surface Pro 4 for a college student. Included with the protection is a free battery replacement.

Getting a tablet protection plan is a no-brainer. So one in my home will eventully n3ed hecause my are rough on things

Love love and really love geek squad services! They always come thru!

It's always good to buy extra warranties for your electronics, never know what will happen, geek squad warranty is alway good and easy to use

The battery on my tablet was running out very fast. The geek squad member was happy to help me out and replace my old table with a new one.

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

I bought this for my husband. He loves it. I find it hard to operate. I have to cut it off each time to add a book, and getting around on the platform is awkward, but as long as he can get to the book and read it, he's happy.