Customer Ratings & Reviews

The geek squad crew at my local best buy is very kind and honest. It's reassuring to have a repair service wrapped up in an electronics purchase.

Had one that I had to replace thankfully I had a warranty on it but the second table is working really good so far so I recommend getting a warranty if purchased

I always trust geek squad, they help with no hesitation!

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

Most amazin purchase ever will definitely recommend to everyone

The plan itself is fine. When we used it they were fast & professional and it was repaired/replaced quickly. Would have liked to know when I purchased the plan that the tablet would need to be sent out instead of being fixed in house. Sometimes you can't go without so sending it out was an issue.

Haven’t needed it yet. But always easy to use when needed

Wonderful service, my Best Buy Sales Professional guided me through the process efficiently.

I almost always get warranty or protection plan, just like car insurance you just never know what can happen.

Its always good to have membership.It’s worth it just in case if something happen to your electronics.

They did not give us any verification of this 2nd warranty

Murphy's Law tells us if we buy it we won't need it and if don't buy it we will regret it. Without a warranty, geek squad won't even look at it.

The agent help choosing the best option. We told him what we want and he showed us what we wanted.

I took my tablet in for a no charging issue. Geek squad explained the whole process of sending it in and getting it repaired. The process was easy and was given a link to track progress.

I always purchase Geek Squad service with items that I know I have no business trying to repair, it provides me with the security knowing should something go wrong, repairs are covered. Best way to go.

Very knowledgeable and professional Guys were on time

So far so good, I have used this before and they were patient, attentive, and solved my issues. I had gotten a virus on my computer and took care of it.

I’ve never been disappointed with the squad! If I need help, I get it.

I have purchased Geek Squad service for my high-value devices and the few times I have required service have been positive experiences, it is easy and quick to schedule a service appointment, repairs are done in an acceptable time and if not They are capable of repairing and replacing the product with a totally new one of the same or similar commercial value depending on the situation.