Customer Ratings & Reviews

great protection. It make me feel safe in many ways

Was a very good service............................

Get transferred to much but when resolved I got good results.

Everyone is clumsy. It's better to be safe then sorry.

I always get the plan and never disappoints me ...

The biggest scam. I've been told by one of their associates that it will provide coverage at no cost for me if anything happens to the phone. so I paid over $130, and when the phone broke, they said oh no you still have to pay $200 almost half the price when I first purchased it. If i didn't pay the coverage, buying the tools and the parts should much would've cost me $129 getting the original parts.

Perfect protection plan for your expensive purchase

None of my issues were covered in this plan. So I have never used their services.

Must be careful to read the fine prints behind every warranty because every warranty does not cover everything. And make sure to know exactly what you are paying for. My phone screen cracked and I believe that I would get a replacement with no problem but it turned out that this protection coverage did not cover cracks and so I had a responsibility to pay a deductible which I did not have the money to pay. I wanted to canceling the protection altogether.

Haven't used. Thought i only signed up for a warranty if something happen.. the worker appearently signed me up for 2 protection plans..

Whatever you paid for something you should be able to get that much back I'm much back for whatever you've got is a protection on

When I purchased my phone I was offered the total protection, since the phone costs over $1,300. I said okay, later looking at the receipt apparently it's a bundle dropping off the price over $80, but still they charge back the same amount on the receipt, for the total of $219. Next day I went to complain about honoring the bundle. They told me that it doesn't work that way, the amount is split, for others reasons, I cancel the protection.

Haveng had as anything go wrong with my phone yet so I don't know how they will work for me HOWEVER the gentlemen at the store were helpful and polite when setting me up.

The protection plan is worthless. My phone was dropped and needed repair. The Geek Squad tech informed me it would need to be sent off because it was the "Geek Squad Protection Plan". I told the tech that is not what the sales rep told me when I bought the phone and the plan, and also did not receive a copy of the terms of the plan details when I purchased the phone. I was informed by the tech that the plan details were displayed on the small check out screen that I signed when I purchased the phone.

Very good strong for Samsung and working good easy for clean

Been sitting here waiting for a hour my timer said 9 mins not to thrilled about this

[Employee of bestbuy] Touchscreen digitalizer died out at 1 year 4 months.

I was told i would not need to pay a deductible and that was not true. However the exchange was not bad.

Awesome customer service helped with everything I needed

This is a must have service for any electronics products.