Customer Ratings & Reviews

Went you buying this guarantee think 2 time if your really need phone has 1 year allready guarantee

They might want to help you but they really don't. If you got the money to pay them they will try too help. They were unable to help me with a broken glass on phone. Still trying to get this problem solved.

I am rescinding this contract. Very disappointed to learn it is serviced by people overseas. I have no problem with the people. I prefer that my financial data and identifiers be kept with the USA for my security, and legal recourse.

Kalispell geek squad has no clue what they're doing for a protection plan.

Terrible. My credit card lapsed and they won't help me AT ALL to get it activated it again. I've contacted them 5 times and they keep sending me to a different department or to Verizon. The run-around is infuriating. The only reason I bought from Best Buy was because I heard the protection plans were good. NOT true at all. Don't bother, buy somewhere else.

Terrible protection plan. They don’t even have locations near by, nor do they have people to actually do the job so you’ll have to schedule your screen fix days in advance.

They only replace with refurbished. And if you live in VT, forget it. You'll be without a phone as they send you to Samsung (no store here). Epic failure. Never buying from them again.

never got to use this phone crapped out in less than a year.

I purchased it this complete protection back on October 1st 2022 and it was never added to my account ive called every month since then and still not added to my account for my galaxy z fold 4

TERRIBLE COSTUMER SERVICE. please do not waste your money

It's a scam don't bother with this. We had to use it and it was $169 to get the coverage then it was $199 to use the coverage. It's 0 stars, not 1 star but I had to give it some rating.

Ive had this protection plan for years.... it takes MONTHS to get it approved. Now after all this time, they just stopped taking money out of my account and canceled my protection plan!

I'm not sure what benefits you are able to get from this I shouldn't have got it

Unless you buy a Samsung or iPhone, do not buy this warranty plan for your mobile phone. They will not repair screens or damage on most other devices including the Sony Xperia 5. The best you will get is a new phone for $200 after turning in your old phone. The only part of this plan worth anything is if you damage the phone beyond repair.

I dont know to much about geek squad i haven't used it yet sorry thats why its two stars

They don’t help that much as Best Buy advertise!!!

I purchased this and set up monthly payments. After a month or two my service was cancelled. Somehow my payment method was disconnected. I didn't realize in time and lost the service.

Always have to schedule with them Some days full others they work with you overall it’s ok service.

The Geek Squad warranty in my opinion is a waste of money... You have to purchase protection program... Then whenever you try to Use the program... They tell you you have to spend $150 extra on top of what you already paid. In my opinion it's bad business!

Disappointed that we get charged again and again Avery time you make a claim