Customer Ratings & Reviews

good quality. good product. and i am very very satisfied.

Helps in case of accidental damage. I am glad I got this

Love that I was able to purchase this for an open box.

Hopefully won't need this but it's good to have for backup!

great service use it for almost all purchases we buy at best buy

It is best to have a protection plan for my peace of mind.

Well i bought 2 Samsung Galaxy A71 5G phones got the coverage just incase anything was to happen to our phones since I paid almost 500 each for them... Well it did happen I dropped mine out of my pocket by accident in the winter it slid after hitting a hard piece of ice an well moral of this stort. I went to BestBuy in Traverse City MI. to get another phone well being my phone was smashed they look at you like you used it as a weapon, like you don't have the rite to use the insurance you pay for... Ok so next I had to leave the phone an had no other phone and I had to pay a deductiable not that much an well the phone I got shipped to my house was refurbished bull crap...Mine was in excellent shape til it fell out of my pocket..So I would strongly say DON"T GET THE INSURANCE IT'S NOT WORTH IT!!! Buy a new phone instead..

I bought it for my phone. My phone fell it came in handy.

Always purchase additional coverage and they fully honor the warrenty

Be sure to ask questions, as you'll learn the sales associates do not disclose the limitations of that you will be required to pay at least 70 or more dollars to have your item serviced. Cracked screens on the phone are not covered... regardless how many times you ask the associate, " cracked/ destroyed screens are covered, also in the event of a significant drop?". The associate will say, "Absolutely!". Service department will say, " Nope, not covered." Appears Best Buy should adequately train their associates, and retain and management spot check associate transactions, to ensure they are disclosing pertinent information and communicating accurate service. In more disgusted with the vague manner in which they want you to pay $180 to cover a device without being honest about service. It looks bad for the company, when honesty and respect is not part of their business practice. Appears Shady!

Geek squad is always a good choice. They are there when you need them

The techs are very friendly and helped me set the phone up

Smart group of people with good service and advice ,thanks

Worth the insurance if you're buying a expensive phone

They are really quick and take good care of you and your needs

So far, I have not used it. But, I was surprised when I got to reading about the relatively High deductibles.

So far we haven't had any issues. Let's see how it goes.

The agents set up my phone really quickly and handed really good

2 Year Complete Geek Squad Protection 2 Year Complete Geek Squad Protection

Great peace of mind for expensive items such as cell phones.