Customer Ratings & Reviews

So here is the skinny. I am off the reservation of conventional cellphone plans and there is no insurance to protect me. So the Geek Squad is gonna have my back. The idea that I pay up front and if my phone takes a flying leap off a building they will humpty dumpty the phone or give me a new one is what I need to sleep at night. So until the I need to shine the Geek Squad emblem in the sky I will rest knowing they are lurking in the shadows ready to pounce at a moments notice.

I haven't my made a claim I think t that is will be the rest of the purchase. I got this after I shattered a phone.

Always the best choice to purchase with a new product and best uy continues to respect the fact accidents happen and the purpose extra coverages are purchased.ne er had problem if Had to utilize the insurance coverage.they always replaced product.

Geek Squad has been the best protection anyone can get. I have tried other electronic protection from other companies and they always gave me a hard time when it gets to claims. Geek Squad takes care of you as soon as you place a claim. I do always recommend Geek Squad as it'll become helpful in the long run.

I honestly did think they will replace the phone for a new one. Wow

Dont go without extra geek squad. Only needed ot once and it saved me thousaand dollars in repair / replacement of a computer.

Agents have always been prompt, courteous, and very helpful. There has been a couple of exceptions concerning my lost or stolen phone coverage, so I recommend when purchasing a phone asking repeatedly whether lost or stolen is covered.

I purchased a warranty for my phone for about $100. I unfortunately needed to use my warranty as the screen cracked. I had to pay another $100.00 For the ability to use the warranty. Also a $500.00 hold on my card, just in case the old phone is not returned within 15 days. I have no tracking, no signature is required to receive. It has been four days and no information or tracking has been made available to me. I am told best buy has no way of tracking it because when asked to track and require a signature to receive my new phone the sales person decided for me to not track. I'm guessing because it would have taken their time to do so. They did however get my signature to charge me$ 100.00, and a hold on my card for $500.00. I called and the manager, Etone, hung up on me after telling me the first guy who helped me is no longer working for the geeks. So still no help and possibly $700.00 in fees for a warranty I thought would help me out. Because the sales person Jacob Meiners did not do his job it seems I am being charged. I have tried, and it seems there isNo way to track or find out where my phone is? Until I get an email from Motorola guaranteeing info on the delivery. And still more fees to be charged.I have received no emails, and best buy has hung up on me multiple times after putting me on hold. It seemed they were practiced at avoiding paying customers with issues they caused in the first place. And we wonder why these places are failing and closing. I will shop Amazon next time. The extended warranty cost as much to use as it was to purchase, as well as a$ 500.00 hold if I don't return my phone in 15 days.. It has been 4 days and no tracking or anything that could be helpful was provided. No email, no nothing. I am extremely disappointed and will not shop here again if at all possible. I just wanted my phone replaced via my warranty.

Excellent product! Dropped my new phone cracking the screen and back of phone. Walked into Geek Squad and had store credit for the MSRP value of the phone (in less than 20 minutes) even though I paid less with an open box item. Super easy and quick. No haggling or annoying questions.

As advertised, dropped my phone last week turned it in two days shipping for a new one! So glad I got the coverage would highly recommend to anyone purchasing electronic device.best buy is the BEST!! Thanks again! Benjamin H.

I have not had to use MY Geek Squad protection plan, thankfully. But I knew it was worth having just incase, especially with 4 kids who like to play with my phone when Im not looking. But my husband got the same protection plan and he did need to use his, one week after buying the phone. It was hassle free, easy return and exchange for a new phone, not a refurbished phone. We did have to wait 2 business days for him to get a new phone delivered to him via UPS but not a problem.

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

I bought this insurance and it was cheaper than going with Samsung. Towards the end of 2 years my phone was cracked and camera issues. I called it in and it was simple, I was given a new phone with a low deductible. It was sure cheaper than spending another $1,200. I recommend it.

Good insurance coverage for a good price. I bought my wife a new phone at best buy. She tends to drop things easily so I bought the protection plan.

The agent tried to help with my phone but could not do anything more. Gave me store credit for what I paid for. He helped me out with his full potential

They Helped me Out at Best Buy with my Geek Squad protection plan....a lil extra Cash goes a Long Way... Gave me 2 more years and a New Phone for a small price along with a Phone Upgrade...Pleased

Speedy and strong enough to handle various apps at a high refresh rate. The only con is the horrible selfie camera

More and more big name insurance companies don't cover lost or stolen cell phones anymore. Allstate didn't, State farm doesn't (if it's not stolen from your home). They have these other companies that just insurance cell phones. It's like $15 a month. Geek squad was the better deal, most convenient at the time so I said lefts do it fool! Trying to get robbed tonight!

The agent helped me real good and explained everything well to me

They are pretty savvy. Every time that I ask them a question, they give an explanation that is easier for me to understand.