Customer Ratings & Reviews

Thankfully I haven't had to use this coverage, but I feel very secure in having it. I'm thankful Best Buy offers this level of security with their products.

I got the geek squad protection for a chrome book for my not so responsible 12 year old this gives me peace of mind that if anything happens to it we can have it repaired

I am very happy I can receive help when I need it for my new laptop. Makes me feel great to know I can turn to them for assistance I haven't had to use it yet back glad I have the protection

So far any support I have received through this purchase I have been enjoying

This protection is good to have and they do assist when needed just hope you have a store that the customer service is good. At my store it seemed like with dealing with geek squad they are rushy and your wasting their time!

No questions asked coverage, even if device damage was caused by you in an accidental fashion (e.g. dropping device). Friendly & helpful too!

It is a great product for a great price . I would buy this product again

Geek squad's OLED 'burn in' protection insurance is amazing! Perfect for anyone who appreciates the perfect picture of OLED screens and wants to ensure a great lifespan for their devices.

A great service to have when your warranty runs out. I highly recommend purchasing this when you buy expensive electronic devices.

The agents helped me troubleshoot and take care of updates

I am glad inpirchased to protect computer. Useful for anything that may happen.

As with any insurance deal, hopefully we will never have to exercise the policy, but is available if we do.

Guy was really good at giving advice on what laptop to got with

Geek squad is always essential! Comes very much in handy when you need them!

This was purchased on the replacement laptop after my daughter spilled water in her keyboard and the computer failed. We had it on that laptop and it was replaced with a new one. Have to have this!

Amazing team. Saved me so much on my laptop. They are super professional and will make magic

Good deal, it can really save you in the long run if you are particularly uncareful at times.

Geek squad all day just purchase it for my protection with the kids and accidents never used it yet but according to what they would fix and how they go about it seams very good

Had to use the 1 yr protection twice in the first couple months of buying the Lenovo laptop. Damage was documented as “dropped” but it was not. I was sitting in the room as the laptop was closed after use and cracked. Now the 1 yr protection is exceeded, even if the same issue occurs rather than charge the manufacturer for a defective item. Technicians were always polite. Service messages were timely.

Probably a good thing a klutz like me purchased this. I rarely buy this type of insurance but I do drop things and I carry my lap top around everywhere and so "anything could happen" so I feel better knowing I can replace if there is an accident.