Customer Ratings & Reviews

great service to have they are very knowledge and great customer service

Geek Squad service is astounding. I've had to use the policy and the store handled my problem efficiently and at no cost to me.

When I needed to use the warranty Best Buy stood by me and took care of me. What else could ya want.

Great to have in the event something goes wrong. Thankful that I haven't had to use it yet but all experiences in the past with this service have been amazing! Quick, complete and professional.

Good protection. People is very helpful when something goes wrong with a item.

Its awesome to that i have this plane if anything happens.

I was not about to get the protection but the employees there convinced me and say they will help me if anything happens with the device.

Worth every penny spent. My daughter dropped the computer and shattered it. They replaced it, no questions asked.

had this for my laptop. is always good to have it. you never know what could happen. covers a lot of things. based on previous experiences.

This was useful for three items out of 10 that are supposed to be covered they should offer a half price for half the amount of devices plan. Why don’t they have optional plans?

I used to be skeptical about these. But with my high schooler using it, and shall we say, being less than meticulously careful with her stuff, it's a nice security balnket.

I purchased this protection because my other daughter dropped her laptop twice with no protection. So if I need to use this protection on the new laptop I hope it will save me some money.

Hopefully I don’t have to use the warranty but if anything I’m glad I got it.

A great computer! Appreciated the help of Best Buy staff and Geek Squad tech team.

An essential if you're serious about your technology.

Geek squad makes me feel that I will be able to use my device without fear that it will crash or that I will be without my device if it breaks. Nothing beats peace of mind.

Helped optimize and transfer from my previous machine

Very happy with service and service technicians. Service is prompt and efficient, and technicians are helpful and friendly.

Agents are super helpful in just about anything you need repair wise or installation or even general questions

I wasn't sure which one to get. I discussed it with the Best Buy Sales rep. I got the best one for my needs. I am very happy.