Customer Ratings & Reviews

Got a years worth of coverage for my laptop. I wish I would of gotten more than a years worth of coverage which is my fault not geek squad.

Best protection 2 years Geeksquad plan for laptop. Absolutely the smartest decision to buy this, definitely a must buy.

I have always received excellent service from their staff and they know how when it comes to problem solving

Good choice to protect your gadgets, now the warranty is not enough

Great pertection and great service they will help and repair any problems or issues you have

Definitely always a good idea to get the squad protection. They’ll give you a brand new one if they can’t fix it.

I would highly recommend this just in case something happens to your device. Accidents do happen.

Staff was very informative and led me in the right direction.

always helpful to have geek squad protection. hopefully we don't need them. if we do, hopefully we remember to use their service.

I LOVE ALLLL G.S.P. REPLACEMENTS PLANS they make so mucj since to buy

Geek Squad always shows up on time and answers all my questions

Very good quality i well get the service from geek squad best buy its number one thank you for everything

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

The agents helped me to fix and issue I was having with my laptop. They had great and efficient service.

this is worthwhile products especially for young adults as they can be careless and not watching what they are doing

Excellent coverage for your peace of mind,Always good to know if ANYTHING happens they have U covered.

great service,guys keep up the good work thanks for your help

You never know when you will need it for when mishaps or accidents occur

haha I completely forgot that I even purchased this but good to know that I have it geek squad has never failed me.

Thankful for the Geek Squad team for their hard work to diligently retrieve my data when my computer died.