Customer Ratings & Reviews

Luckily, I haven't had to use this protection yet, but having it gives me peace of mind just in case. The cost is worth the peace.

Every time, I have trouble with software or don't know how to update my laptop, Regardless of the problem, maybe Geek Squad always has great customer service.

they restarted my computer and did a few updates and that helped with my problem

The comprehensive coverage on the Geek Squad Accidental Damage is excellent! I've purchased it on a couple of laptops (one for a teen) and when we needed it, they turned the repair around quickly. Definitely worth it!

Chromebook is well manufactured. The purchase price is very reasonable for the use needed. Both of my boys, (middle school & high school ) prefer to use this Chromebook vs. the one provided by their school. I highly recommend this Chromebook for those parents shopping for their kids for school. Lightweight, keypad size and pad, perfect.

Great that they gave me a full credit towards a new computer. Unfortunate that they didn't credit me for the remaining 2 yrs of ext. warranty.

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

Great computer and protection plan. Really worth the money

I have purchased a few laptops from Best Buy over the last few decades and I am such of huge fan of their purchase options and their Geek Squad support. I am a die-hard Geek Squad fan, they are so professional and efficient. Everyone should be buying their computers at Best Buy. You really can't go wrong.

My daughter bought a new laptop for college. She debated about paying extra for the Geek Squad policy, and in the end she decided the extra cost was worth it. Her new laptop is a 2-in-1 that converts from a laptop to a tablet. She was playing with this flip feature after taking it out of the box and dropped the device on the ground, screen first. Within 30 minutes of bringing it home, she shattered the screen. She took it back to Best Buy and they sent it in for service. The screen was repaired and she has her laptop back. There are times when the Accidental insurance policy doesn't seem worth the expense, but my daughter is hoping to keep this laptop for her entire college career. In the end, this policy has paid for itself.

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

I have to admit I hope I don't have to use the service, but am relieved knowing the Geek Squad is available if the need arises.

They explained to me everything with intent for me to understand. Very satisfied with the service.

This protection company is so good! It list everything you have for your protection and it's top of the line!

Employees were very helpful and knowledgeable about the products inside. Although I did not find exactly what I wanted employees gave me several options and I felt like I walked away with a better understanding of the electronic components I was looking for

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

I was so happy with "Greek SQUAD" services when I had a problem with my computer.

I needed to utilize this insurance due to a computer issue. Completely worth purchasing initially. Will be purchasing moving forward

We have not needed to use Geek Squad but it is nice having the comfort of knowing it is available

For any expensive laptop, this is worth the money because it protects against anything almost.