Customer Ratings & Reviews

They’re really nice and do a good job, they fixed what was wrong with my laptop

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

I have language problems, there are good customer service employees in Spanish and that helps me a lot. And the technicians from other countries, some are patient when using Google translator, there are others who are not, these are the technicians who are in their country.

Funny how you wish you don't have to use this, and usually don't need it, but when you do? Suddenly it's a great value. Anyway. Glad I bought it, but I hope I don't need it.

I have not had to utilize this protection plan, although it was purchased.

The Geek Squad explained all of the available services to me for my devices and encourage me to call them anytime I need assistance. They even took my old Laptop and disposed of it properly. The other company failed me and had lost my Laptop. I was angry. Finally when they found it I brought it to the Geek Squad and they took great care of me professionally,

I haven't had to use it yet, but it gives me peace of mind which is well worth the cost.

Fortunately my son hasn’t had to use the geek squad for this laptop. Rather be safe than sorry for not adding this extra warranty!

This protection company is so good! It list everything you have for your protection and it's top of the line!

So I bought a laptop for the first time in a long long time. I bought this to just be on the safe side. But I was recommended to buy because it does come in handy when a repair is needed. Geek squad it self has great employees who try to help out as much as possible.

The Geek Squad installed items very fast and explained all very thoroughly.

I had no problem returning my son's laptop for repair after spilling something in it. The problems came after when I was supposed to come in for replacement since they couldn't repair his and they gave me a gift card instead of just giving me another laptop. I'm still not happy at all. I had to use part of my gift card for a new printer or laptop for myself just to put with his gift card to replace his computer. I bought his on Black Friday so yes of course there's no laptops close to the same price. Well definitely think twice next time I'm buying a laptop or anything such. I couldn't even afford the extended warranty coverage this time. I'm very disappointed with best buy.

I am so glad I chose this laptop. Not only because it is portable, its speed is incredible. I use it for school and I do a lot of downloads and heavy assignments.

[Employee of bestbuy] The reassurance you get for a replacement plan is simply unmatched with Best Buy and their large range of support across America. The competition hardly compares with GeekSquad!

Great for basic school needs and touchscreen option has been an amazing feature. If you’re needing to do heavier MICROSOFT and pdf for work or school I’d look into an actual windows operating laptop but the Chromebook serves me well for basic needs.

Geek Squad is the best! They can help out with anything you might need help with!!!

Having the Geek Squad protection has saved my bacon more times than I could count . Laptops built today are so many sensitive parts and are pushed to their performance limits odds are you will have to deal with a repair . Instead of dealing with the manufacture, you set an appointment, drop it off and get it fixed .. They have added a “repair cost limit” before you pay out of pocket , but I’ve never reached that limit . It’s worth it

Greak squad is very important thing to have because all eletric item are so expensive

I bought this for the sole purpose of completing my school assignments with the added benefit of using it as a tablet. It does a great job at it and has helped me reduce the weight of my backpack by a lot as well.

I don’t believe in most aftermarket warranties. But Geek Squad warranties are the real deal. I always purchase one with laptop purchases because it’s hassle free and they don’t quibble about replacing or repairing a laptop with that warranty. I have not had to use it on my son’s college laptop, but the peace of mind of anything goes wrong is good to have.