Customer Ratings & Reviews

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

I bought this to go with my computer because I want extra protection in case something happens

Definitely worth the money in case anything ever goes wrong.

[Employee of bestbuy] Protection plans for devices is a great way to protect your investment

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

Just for protection for at least the first year in case something accidentally happens.

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

Excellent service Juan. Absolute best! This is the best costumer service I have ever had.

Thank goodness we took out this protection for one of our computers. It got to where it wouldn't load up the home screen and turned out it was a hardware problem. Getting the repair done was as easy as dropping the computer off at the store and picking it up when it was finished. And no charge. I won't be without this protection on any of my electronic devices.

What can you say geek squad does great things they always fix my things when I need them or tell me what I need to do to replace parts or all of it so they’re useful

Great coverage, lasts very long for little money and gets the true use of it.

I haven't used this service yet and am confused about what it covers. I thought it would also help me get consultation and troubleshooting from the Geek Squad, but now I think that service is extra. All their coverages are very confusing to me and not as easy to access answers to as I thought. I gave it a "Good" because the price for the coverage of the computer itself seems reasonable compared to the other computer chain I just shopped at and returned the computer to.

Protection at my fingertips, Geek Squad assisted with "set up", very professional and kind.

I mean - as long as the Geeks stay on top of your service requests especially when they have to send your device out to the manufacturer, THIS.IS. AWESOME. If you buy any tech from BB, especially high-value ones, just do it. You will not regret it. Stay on top of the Geeks - they're human so you will get mixed results when you have a service request. But the value of not having to repurchase an expensive device because you or someone else made a mistake, is priceless.

Have a minor issue with my son’s new computer. We were able to schedule a Geek Squad appointment online super easily. It is for the next day so that is convenient since my son needs his computer for college classes.

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

It's good to have a protection plan just in case the computer break down

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.