Customer Ratings & Reviews

I always get protection as a precaution for my children.

Haven’t had to use it yet, but worth it for those just in case moments

it is a good service and although i did not need the service i was very pleased

Both agents I worked with were excellent. They were knowledgable, and able to answer every question. AWESOME service.

My service was very very amazing. They did everything they could to help

Looking to renew my plan hopefully I have the option to do so. I will review again once I find out.

I got this for the Nintendo Switch that I got for my daughter. Considering the preponderance of cracked screens on all her electronic devices, I was happy to pay for the added protection as it is not a matter of "if" but a matter of "when" she breaks yet another of her devices. That said, we have not had to use this service (yet) but my past experience with Best Buy leads me to believe that I should not have any issues when I inevitably need to service the Switch.

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

Great protects your computer from a lot amazing deal

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

I need help keeping my new iPhone in perfect & usable condition. The GEEK Squad has given me fantastic service on my laptops and I know they will help with any problems I may have with new iPhone. They think outside the box and have been able to fix multiple problems with my laptop. I am comfortable with paying so much for the iPhone knowing that they will help me keep it in perfect condition.

Support is awful. My laptop was not delivered to my apartment and best buy was 0 help. Now I am out $1250 and don’t have a laptop. I was emailed that I’d be refunded then after the fact they say I’m not. Will never buy anything here again.

You purchase this with hopes that you never have to use it but sometimes you just have to. That was my case with my Surface Notebook and this protection plan was THE BEST when it came time to use it! Geek Squad went above and beyond to fix my Notebook and when they could not the protection plan did exactly what it says it will do and they replaced it with a brand new one. Doesn’t get better than that!!

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

The longer warranty’s always are the best to me and works the best

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

Worth the lrice to have the reassurance of knowing if something goes wrong I'll be able to get it taken care of

So far, I haven't use it yet, but it's good to have just if case something happens

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!