Customer Ratings & Reviews

The warranty of best but is the best!! Always I buy this!

The warranty of best but is the best!! Always I buy this!

The warranty of best but is the best!! Always I buy this!

worth the money for peace of mind and knowing best buy is there to take care of problems.

great plan worth the money purchased for the grandkids

They always help and answer any of our technical questions.

I know that if and when I have to use this I will recieve great service

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

You Can always count on geek squad protection. Great service

You Can always count on geek squad protection. Great service

You Can always count on geek squad protection. Great service

You Can always count on geek squad protection. Great service

Geek Squad is a great and friendly service and support team for Best Buy.

Something necessary.. so if your product malfunctions it will be covered

Excellent expansion of insurance coverage and protection

I was very happy with the warranty best buy offers!

I was very happy with the warranty best buy offers!

The Geek squad service is the best value for a novice like myself.

It's a for your stuff have used them on several occasions. Very helpful.

I have the Geek Squad addition for my new computer and I can always contact them if I have a problem