Customer Ratings & Reviews

I love that Best Buy offers warranties for purchase. I prefer to buy from Best Buy because the ease of using their warranties is amazing! It’s easy, convenient and it’s reassuring to have a warranty just in case you need it.

I feel I’m in good hands adding the Greek Squad to my purchase. I’m sure they will be able to help me with any issues. So far there are none.

I had this for the first year when I purchased my laptop. I did in fact used it multiple times due to continually noticing that my laptop was damaged both superficially and software wise unfortunately. After getting the abundant help needed and not noticing additional damages, I decided to discontinue services due to becoming expensive and quite unaffordable for me.

This is a 1 yr warrenty, the Geek squad are professionals in what they do and will help you with everything in their power.

Nice monitor, needed a simple replacement and this fits the bill. Great size and picture quality. Price was a good bargain as well.

Recommend a protection for your computer regardless the additional cost

I had a problem with setting up my printer to my computer and they walked me through how to set it up it they responded to very quickly.

Best pc I've every bought, Great performance. Highly suggest to buy.

Haven’t used it yet but feel good we have a plan in case something happens.

I appreciate that Geek Squad together with Best Buy provides protection and mental clarity for my purchase! Thank you all very much!!! My new computer is AMAZING!

I spilled coffee on my laptop. I was panicked when I was not able to get any kind of a response from it. You can only imagine my relief when I took the laptop to the Geek squad and they provided me with a new computer. As it was, I ended up with an all-in-one fantastic computer that I love.

I need to repair my PC. Glad I got this protection plan. I walked into my local BestBuy, talked to one of the Geek Squad associates, and they helped me and sent my PC to repair. I ended up replacing my PC, and Geek Squad staff promptly provided me with the store credits.

Disappointed when my son’s gaming computer had a failure at just 3 months old ( just a single fan stopped working). I engaged with geek squad. Brought the device in, they said they had to ship it out. Tech said it all would be covered. After some hiccups between different service centers , I get a notification to call service center. Call back number didn’t work, so I called local store. They said repair would cost more than value of device? So we opted to ship us s new replacement one. Tech rep said this transaction ‘used up my accidental geek squad warranty, like an insurance deductible?’ He used the same sku number for replacement. We just got the computer yesterday, and the monitor receptor on the graphics card is different ( was dvi, now hdmi only). Soooooo,,, we’re still dead in the water. Gonna continue my battle via phone later today........

Geek Squad service is something I recommend. Although I am a veteran IT consultant (large scale data centers), unexpected / unexplained things can happen with PCs. It's a conundrum. Don't buy coverage and things go wrong. Buy coverage and have piece of mind.

We bought this program when we purchased new a laptop and computer. It has worked so well for us that we just renewed the service. The computer has a flaw that was not fixable so it was replaced with a new computer. We can take our computers, laptops, etc. in for a clean-up or any problem we might have and it is all covered under this service.

I always purchase the accidental Geek Squad protection plans for all my electronic , I have had to use it and it is as easy to same day going to the store , go to customer service , get approval and pick up a new item.

Yes I bought when you buy expensive computer you need the back up care that this warranty gives you the peace of mind found out hard way when first bought another computer broke 2 days after warranty and the company wanted to charge me thousands to potentially fix no more issues like that

I love Geek Squad, They are very responsiove to questions, And I also love that they will fix your equipment even if you didnt buy it through best buy.

Great to always have especially when having animals like cats and dogs if ur drinking a beverage and they decide to jump and knock it into you product

We've been loyal customers of BestBuy for over a decade! We choose to get a protection plan for all our electronics. Geeksquad has always taken care of any issues with our gadgets in a promptly manner. If they can't fix the gadget, they will help you find another new device with the equivalent specs.