Customer Ratings & Reviews

Clumsy? Purchase. Got kids? PURCHASE! GOT A HUSBAND? PURCHASE!! Lol but no its definitely worth it and you never know when you may need it. I strongly recommend , but be careful always ask what each warranty includes..some are not worth it.

My first PC had a horrible breakdown, and this protection plan covered it, don't skip out on having protection on anything $1,000+

I am so glad that I bought this protection plan it helped me when I broke my first computer and when it couldn't be fixed they refunded my money and helped me pick out a new computer that was suited for me.

what a life saver!!! i brought my brand new tablet home and somehow the screen was cracked when i opened the box. I could have argued the warranty, but that was going to be such a hassle. The geeksquad replaced it without any questions!

Great value, I always get the plan. In my opinion, one of the best plans available, I always get it just in case & for piece of mind. I do work for Best Buy but my opinions are my own and do not necessarily reflect Best Buy Policy.

Haven’t used the geek squad yet but grateful to have them.

This service is a MUST have for any large purchases especially TV's and other electronics. My Sony TV had motherboard problems 3 times and the parts were replace at my house without me going anywhere.

buying protection for expensive gadgets is not required but for peace of mind it is nice to have a choice and bestbuy is top notch in fixing and delivering a working product back to you.

I buy alot of equipment for my business and family, and I always buy a 3 year accidental geek squad protection plan for all of it. There is good and bad. On one hand, I had a Microsoft Surface Pro that kept having issues, and it was replaced several times. On the last day of the 3 year term, I brought it in again but this time, they were not able to replace it with a like model. Therefore, they issued a gift card for the full amount I paid for it, and frankly, it almost did not seem fair. I went across the store, and spent it on a new computer and of course bought the 3 year protection. I had a Lenovo Mini PC, 18 months old, i9 technology, I loved it. Power went out, and after two weeks of waiting, they would not replace it, and got a gift card. I cannot get that unit again. If you do not have an appt, or you are even 10 minutes late, multiple times at multiple stores, they will turn you away. Twice when this happened, nobody was at the counter, and they literally told me that this may be true, but we have appts and if they show, they can't be helping somebody with another appt time or with no appt. I had to come back. When you do drop a unit off, there is no way to reach them, unless they call you. If you call back, I have never reached that person. Also, it could be a week or 4 weeks that you are in the dark. In general, the lion's share of this dept that I have experienced are not all that interested in your pain and have this sort of "you need us more than we need you" mentality.

They fix or replace your stuff when it breaks! i dont have to call "dave" and hope he thinks its something he can "poke around and figure out" for ya...

Bought this for my 8-year-old daughter. It is a great computer being all-in-one so no unnecessary wires to get knocked loose.

I am always happy with the work of Geek Squad, whenever I bring my computer in for fixing up. They set up my new computer for me, and it works wonderfully. I rely on them.

Geek squad is a great service protection plan to have I already recommended this service to others and I don't normally do that

Got this 2 yrs protection plan! No regrets would be bad not to have it

I like to purchase the accidental geek squad protection for a piece of mind for my larger purchases. That way, if something goes wrong Best Buy will take care of me. And they have always taken care of me!

Had an issue with the first computer we bought was a manufacturing defect they swiftly replaced our item

We always purchase the protection -- it will save you in the long run -- ALWAYS!

Man i didnt get to even Use them or my warranty but my services was great the got me right in the studio

So far we haven't needed to use our plan yet but we've found it's always better to get the protection on large purchases. Geek squad has never let us down before so we always add the protection plans onto our more expensive items.

It was great to bundle with my product in case anything does happen to my product